Client Services Representative

SGS & Co; Seberang Perai; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

On-the-job training

Job summary

SGS & Co is seeking a dedicated professional to manage client accounts and coordinate printing, design, and artwork projects in Penang. You will act as the primary liaison for Design House, Print Production, and Artwork Planners, ensuring timely responses and seamless communication across teams.

You will translate client requirements into detailed plans, oversee end-to-end project lifecycle, and guarantee on-time delivery with accurate invoicing.

Qualifications

• Secondary School/ Diploma/ Degree in Business Studies, Management, Communication or Supply Chain Management.
• Proven experience in project management, client services, account management or sales.
• Experience in pre-press, printing or packaging is an advantage.
• Strong English communication and interpersonal skills.
• Proficiency in Microsoft Office; SAP knowledge is a plus.

Responsibilities

• Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners.
• Provide timely responses to inquiries and manage client accounts.
• Coordinate client-specific projects through their lifecycle, including estimates and invoicing.
• Translate client requests into actionable instructions for project teams.
• Ensure on-time delivery and maintain project quality.
• Prepare documented work orders and accurate invoices.
• Support data management and scheduling across functions.
• Attend client meetings as needed and drive process improvements.

Skills

Client management

Project management

Communication

Sales support

Interpersonal skills

Education

Diploma/ Degree in Business Studies

Degree in Management

Degree in Communication

Supply Chain Management

Tools

Microsoft Office

SAP

Job description

• Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners, and to provide timely responses to all inquiries.
• Responsible for project management.
• Manage client accounts and maintain good rapport with clients.
• Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Manage the quality of the product and ensure on-timedelivery.
• Handle the preparation of documented work orders.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Manage scheduling of work from client across functions.
• Work with cross-functional groups in support of fulfilling customers' unique
• Attends client meetings as needed; familiar with processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables for final artwork release.
• Partners with the client, Client Growth, and project teams to resolve identified project issues.
• May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Continuously identify and implement improvements in process efficiency andeffectiveness.

Job Requirements:

• Secondary School/ Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
• Proven working experience either in a project management, client services, customer services, account management and sales is preferred.
• Possess working experience in pre-press, printing or packaging industry with excellent communication and interpersonal skills will be added advantage.
• Knowledge of artwork preparation and/or colour management will be added advantage.
• Proficient in English language both spoken and written.
• Proficient in Microsoft Office.
• Knowledge in SAP will be added advantage.
• Mature, hardworking and able to work in a fast-paced environment.
• On-the-job training will be provided.
• Fresh graduates are encouraged to apply.