Client Services Executive – FinTech Problem Solver

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Employee Share Options / Performance 5

Insurance coverage

Annual leave 21 days

Snack & Beverage access

Breakfast Day

Job summary

iFAST Global Hub AI in Kuala Lumpur is seeking a Client Services Executive to support daily enquiries via phone, email, and live chat, delivering accurate information and personalised service.

Ideal candidates are Diploma holders with contact center experience, fluent in Cantonese, English and Mandarin, and capable of multitasking under pressure. The role requires willingness to work public holidays and occasional overtime in a fast-paced fintech environment.

Qualifications

• Diploma or higher educational qualification.
• Working experience in a contact center environment is encouraged to apply.
• Able to multi-task and independently with minimal supervision.
• Proficiency in Cantonese, good command of English and Mandarin, both spoken and written.

Responsibilities

• Handle daily enquiries via phone, email and live chat in an efficient manner.
• Provide accurate information and personalize services.
• Proactive in liaising with various department to resolve issues.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Undertake and complete special assignments, and ad-hoc duties required by superior on timely manner.
• Willing to work during local Public Holiday and overtime occasionally.

Skills

Attention to detail

Patience

Empathy

Team player

Education

Diploma or higher

Job description

iFAST Global Hub AI in Kuala Lumpur is seeking a Client Services Executive to support daily enquiries via phone, email, and live chat, delivering accurate information and personalised service.

Ideal candidates are Diploma holders with contact center experience, fluent in Cantonese, English and Mandarin, and capable of multitasking under pressure. The role requires willingness to work public holidays and occasional overtime in a fast-paced fintech environment.