Client Services Associate - FinTech Solutions

First Digital Trust; Kuala Lumpur; On-site; MYR 54,000 - 71,000; Full time

Benefits offered by this job

Competitive compensation

Transportation allowance

Education allowance

Job summary

First Digital Trust in Kuala Lumpur is seeking a Client Service Executive to be the primary contact for institutional clients, handling inquiries via email and live chat with a high standard of professionalism.

You will support onboarding, nurture client relationships across a diverse portfolio, escalate issues, and coordinate with internal teams to ensure timely updates. The role offers competitive compensation and opportunities for professional development.

Qualifications

• Bachelor's degree preferred, or minimum 1 year of experience in institutional account management or client service within financial services (banking, crypto, or payment solutions).
• Highly proactive with a strong client-first mentality.
• Exceptional English communication and interpersonal skills.
• Meticulous attention to detail and strong problem-solving abilities.
• Ability to manage multiple priorities efficiently.
• Comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Serve as the primary point of contact for client inquiries, managing and resolving requests via email and live chat with a high standard of professionalism.
• Support the transition of new clients from the Client Success team to the Client Services team.
• Support in maintaining positive client relationships by providing attentive service and assisting with client needs across a diverse portfolio.
• Identify and escalated client and system issues to the appropriate teams, ensuring seamless resolution and client communication.
• Proactively assess client needs by working closely with relevant internal stakeholders.
• Monitor market-driven initiatives impacting clients, maintaining daily oversight and accountability for client-related updates.
• Support client onboarding by providing progress updates to the responsible team member and maintaining consistent follow-ups with clients.
• Support operational efficiency by completing ad hoc tasks, including reporting, tracker maintenance, and documentation as assigned.

Skills

Client service

Account management

English communication

Attention to detail

Multitasking

Fast-paced environment

Proactive

Deskpro

Education

Bachelor's degree preferred

Tools

Deskpro

Job description

First Digital Trust in Kuala Lumpur is seeking a Client Service Executive to be the primary contact for institutional clients, handling inquiries via email and live chat with a high standard of professionalism.

You will support onboarding, nurture client relationships across a diverse portfolio, escalate issues, and coordinate with internal teams to ensure timely updates. The role offers competitive compensation and opportunities for professional development.