Team Leader, Customer Service - Fintech Ops (Flexible Hours)

Summitnext; Kuala Lumpur; On-site; MYR 55,855 - 66,904; Full time

Benefits offered by this job

Maternity leave

Opportunities for promotion

Professional development

Job summary

A technology solutions provider in Kuala Lumpur is seeking a Team Leader to manage customer service teams in the Fintech sector. This full-time role requires a minimum of 2 years of experience in a contact centre environment, where the candidate will supervise and coach staff, manage operations, and ensure adherence to KPIs. The ideal candidate will have strong leadership and interpersonal skills, and the ability to work independently. The position offers a competitive salary of up to RM5,500 per month.

Qualifications

• Minimum 2 years of experience as Team Leader in a contact centre environment.
• Must be able to supervise, train, coach & motivate a team.
• Strong interpersonal skills and the ability to build rapport with team members.

Responsibilities

• Ensure all relevant communications, KPIs record, data and reports are updated.
• Lead, mentor and coach Customer Service Agents.
• Conduct interviews when hiring is required.
• Responsible for managing overall site activities in absence of the Operations Manager.

Skills

Coaching skills

Leadership and mentoring

Business presentations

People Management

Critical thinking

Interpersonal skills

Multitasking

Independent work

Tools

Microsoft Office

CRM systems

Job description

A technology solutions provider in Kuala Lumpur is seeking a Team Leader to manage customer service teams in the Fintech sector. This full-time role requires a minimum of 2 years of experience in a contact centre environment, where the candidate will supervise and coach staff, manage operations, and ensure adherence to KPIs. The ideal candidate will have strong leadership and interpersonal skills, and the ability to work independently. The position offers a competitive salary of up to RM5,500 per month.