Client Services Executive

Fozl Corporate Services (Malaysia); Johor Bahru; On-site; MYR 33,000 - 58,000; Full time

Job summary

Fozl Corporate Services (Malaysia) is seeking a motivated Client Support & Sales Coordination specialist to manage a portfolio of clients, addressing inquiries promptly and professionally.

In this role you will support the execution of sales and operational plans, prepare proposals and agreements, follow up on service progress and payments, and coordinate with internal teams to ensure seamless service delivery.

Qualifications

• Diploma or Degree in Business Management or related field.
• Minimum 1 year of relevant experience in a client support or sales coordination role.
• Candidates with no experience are welcome to apply; training will be provided.
• Strong interpersonal and communication skills with a client-first attitude.
• Able to work independently, manage multiple tasks, and meet deadlines and KPI.
• Proficiency in Mandarin is vital for this role to deal with Mandarin-speaking counterparts

Responsibilities

• Serve as the main point of contact for a portfolio of clients, ensuring inquiries are handled promptly and professionally.
• Support the execution of sales and operational plans, including client follow-ups and service coordination.
• Prepare proposals, service agreements, and other relevant documentation for client presentations or onboarding.
• Follow up on service progress, outstanding items, and payment collections to ensure timely delivery and billing.
• Issue tax invoices and maintain accurate client records in the system.
• Address client concerns effectively, escalating issues where necessary to ensure client satisfaction.
• Collaborate with internal teams (e.g., corporate secretarial, payroll, finance) to coordinate service delivery.
• Any other ad hoc duties as assigned by superior.

Skills

Interpersonal communication

Client-first attitude

Multitasking

Time management

Education

Diploma or Degree in Business Management or related field

Job description

Serve as the main point of contact for a portfolio of assigned clients, ensuring their inquiries and requests are handled promptly and professionally.

Support the execution of sales and operational plans, including client follow-ups and service coordination.

Prepare proposals, service agreements, and other relevant documentation for client presentations or onboarding.

Actively follow up on service progress, outstanding items, and payment collections to ensure timely delivery and billing.

Issue tax invoices and maintain accurate client records in the system.

Address client concerns effectively, escalating issues where necessary to ensure client satisfaction.

Collaborate with internal teams (e.g., corporate secretarial, payroll, finance) to coordinate service delivery.

Any other ad hoc duties as assigned by superior.

Requirements

Diploma or Degree in Business Management or related field.

Minimum 1 years of relevant experience in a client support, sales coordination role.

Candidates with no experience are welcome to apply. Training will be provided

Strong interpersonal and communication skills with a client-first attitude.

Able to work independently, manage multiple tasks, and meet deadlines and KPI set.

Highly motivated, organized, and results-driven in a fast paced environment.

Proficiency in mandarin is vital for this role to deal with mandarin speaking counterparts