Customer Service

Elitez Pte Ltd; Petaling Jaya; On-site; MYR 33,000 - 50,000; Full time

Job summary

Elitez Pte Ltd in Malaysia is seeking a proactive candidate for day-to-day customer service and sales support. You will handle enquiries, prepare quotations, and coordinate with Sales and Logistics for smooth order processing.

The role covers post-sales administration, including invoicing, stock management, and reports on loan set utilisation. Fresh graduates are encouraged to apply, with proficiency in Microsoft Office a plus.

Qualifications

• Diploma or Degree in any relevant field.
• Fresh graduates are welcome to apply.
• Experience in Customer Service, Sales Support, Sales Administration, Order Processing, or related roles is an added advantage.
• Good communication and interpersonal skills, able to liaise with customers and internal departments.
• Able to work independently, organised, and attentive to details.
• Good coordination and follow-up skills.

Responsibilities

• Handle day-to-day customer service and sales support operations.
• Attend to customer enquiries, requirements, and calls in a professional and timely manner.
• Liaise with customers and internal departments to ensure smooth order processing and service delivery.
• Handle pre-sales activities, including preparation of quotations and tender documentation.
• Manage post-sales processes, including sales orders, delivery orders, invoicing, commissioning notes, credit notes, refunds, and related documentation.
• Coordinate with Sales and Logistics on loan set arrangements and provide logistics advice.
• Raise purchase orders and perform goods receipt in the system.
• Manage loan sets and consignment stock, including stock count verification.
• Prepare stock write-off forms and perform stock adjustments and transfers to maintain accuracy.
• Assist in reviewing inventory requirements and preparing purchase requisitions.
• Assist with stock takes and inventory counting.
• Reconcile stock records with warehouse records and prepare excess stock reports.
• Prepare simple monthly reports on loan set utilisation.
• Provide general administrative support and perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Organised

Attention to detail

Coordination

Follow-up skills

Customer focus

Education

Diploma or Degree in any relevant field

Tools

Excel

Word

Microsoft Office

Job description

Handle day-to-day customer service and sales support operations.

Attend to customer enquiries, requirements, and calls in a professional and timely manner.

Liaise with customers and internal departments to ensure smooth order processing and service delivery.

Handle pre-sales activities, including preparation of quotations and tender documentation.

Manage post-sales processes, including sales orders, delivery orders, invoicing, commissioning notes, credit notes, refunds, and other related documentation.

Coordinate with the Sales and Logistics teams on loan set arrangements and provide advice on logistics coverage.

Raise purchase orders (PO) and perform goods receipt in the system.

Manage loan sets and consignment stock, including verification and updating of stock count records.

Prepare stock write-off forms and perform stock adjustments and stock transfers promptly to maintain inventory accuracy.

Assist in reviewing inventory requirements and preparing purchase requisitions.

Assist with stock take and inventory counting activities.

Reconcile stock records with warehouse records and prepare excess stock reports.

Prepare simple monthly reports on loan set utilisation.

Provide general administrative support and perform other duties as assigned by the Manager.

Job Requirements

Diploma or Degree in any relevant field.

Fresh graduates are welcome to apply.

Candidates with experience in Customer Service, Sales Support, Sales Administration, Order Processing, or related roles are an added advantage.

Good communication and interpersonal skills with the ability to liaise effectively with customers and internal departments.

Able to work independently, responsible, organised, and attentive to details.

Good coordination and follow-up skills.

Proficient in Microsoft Office, especially Excel and Word.

Cantonese proficiency is an added advantage, particularly for candidates supporting the Hong Kong market.