Client Services Analyst (Based in Labuan)

ITA Asia Limited; Labuan; On-site; MYR 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Corporate Meals

Corporate Events

Corporate Training

Health Screening

Vision Benefit

Job summary

ITA Asia Limited in Labuan seeks a Client Services Analyst to process applications, perform AML/CDD/KYC checks, and ensure regulatory compliance. The role requires finance-related education and 2–3 years in client services within financial institutions. Proficiency in English and Mandarin is essential, with training provided for fresh graduates.

You will interact with clients and brokers, assess risks, and escalate alerts as needed, while maintaining accurate data entry and timely communication.

Qualifications

• Must have degree or diploma in accounting, finance, business admin or related field.
• 2–3 years of hands-on client services experience in financial services, insurance, banking.
• Fresh graduates are welcome; training provided.
• Proficient in Excel/Word; English and Mandarin proficient; typing in English and Mandarin.

Responsibilities

• Process new business/plans and enter accurate information in company tools.
• Assess risks per AML/CDD/KYC guidelines; decide acceptance or modification.
• Perform KYC and CDD; follow up with clients and brokers via phone or written communication.
• Liaise with Compliance and other units for required information; escalate alerts as needed.
• Explain progress to clients; handle changes and requests as directed by supervisor.

Skills

Client services

Analytical skills

Data literacy

Attention to detail

Mandarin

English

Education

Accounting degree

Finance degree

Business administration degree

Tools

Excel

Word

Job description

Client Services Analyst (Based in Labuan)

Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools

To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application

Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)

Evaluate all products by assessing the risks according to company guidelines and regulations

To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review

Liaise with Regulatory Compliance Officer for advice and other business units for information where required

Advise clients on the progress of their applications/requests

Follow up the request on rider added from existing clients

To perform any incoming changes request

Apply or adapt knowledge (obtained from training) to the task at hand

Assist general inquiries from client or broker via phone or written in a professional and courteous manner

Perform other responsibilities and duties periodically assigned by supervisor/manager

Job Requirements:

Candidate must possess at least a Degree/Diploma in Accounting, Finance, Business Admin or a related field qualifications

Experience candidate must have at least 2-3 years relevant hands‑on experience in client services, insurance industry, banking and financial institution

With experience specialise in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage

Fresh graduated are encouraged to apply, training will be provided

Computer literate, especially in Excel / Word

Excellent command of written and spoken in English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Essential typing skill in English and Mandarin

Sense of responsibility and patience

Demonstrate strong analytical skills, data literacy, and attention to detail

Please note that this position is based in LABUAN

Job Info:

Operations hours from Monday to Friday, 8.00am to 5.00pm.

Free daily breakfast and luncheon.

We offer attractive benefit perks to the successful candidates.

Details of Benefits:

• Health Insurance - All confirmed employees are covered under the Company’s Medical and Life Benefits. The coverages are based on the number of years of service in the Company.
• Dental Insurance - All confirmed employees are covered under the Company’s Group Dental Benefits. The coverages are based on the number of years of service in the Company.
• Corporate Meals - The Company will provide daily free breakfast and luncheon for all its employees.
• Corporate Events - The Company will host periodic gatherings and team-building events in appreciation of employees’ team effort.
• Corporate Training - All confirmed employees will get the opportunity to attend corporate training to enhance their skills set and ensure their professional development.
• Health Screening - All confirmed employees who have served the Company for a period are covered under the Company’s Health Screening Corporate Packages annually as a preventive health measure.
• Vision Benefit - All confirmed employees who have served the Company for a period are covered under the Company’s Vision Benefits – Prescription Eyeglasses packages.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Investors Trust is the global brand representing the ITA Group of companies. ITA Group is an international group of insurance companies and subsidiaries in multiple jurisdictions around the world which aims to supply investors with access to the global markets through an array of unit-link investment products.

ITA International Holdings is the ultimate parent company of Investors Trust Assurance SPC based out of Cayman Islands, ITA International Insurer, a Puerto Rico based and licensed company, both rated \"A-\" by AM Best, and ITA Asia Limited, a Labuan-licensed company based in Malaysia.

Investors Trust is the global brand representing the ITA Group of companies. ITA Group is an international group of insurance companies and subsidiaries in multiple jurisdictions around the world which aims to supply investors with access to the global markets through an array of unit-link investment products.

ITA International Holdings is the ultimate parent company of Investors Trust Assurance SPC based out of Cayman Islands, ITA International Insurer, a Puerto Rico based and licensed company, both rated \"A-\" by AM Best, and ITA Asia Limited, a Labuan-licensed company based in Malaysia.

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