Client Services Analyst

Randstad Malaysia; Kuala Lumpur; On-site; MYR 33,480 - 66,960; Full time

Job summary

Randstad Malaysia and a premier global financial institution in Labuan are seeking 4 Client Services Analysts for back-office processing. You will manage daily application workflows, verify documents, and perform compliance checks for clients across China, Taiwan, Singapore and other markets.

The role suits meticulous individuals who thrive in structured environments and are fluent in English and Mandarin. Fresh graduates are welcome; office-based with typical hours and overtime during peak

Qualifications

• Bachelor Degree required.
• Relevant compliance experience preferred.
• Fluent in English and Mandarin (written and spoken).

Responsibilities

• Back-Office Application Processing: daily processing of financial applications, account set-ups, and client documentation.
• Documentation & Compliance Verification: review incoming files for accuracy, completeness, and regulatory adherence.
• Professional Stakeholder Written Communication: correspondence with financial advisors about statuses and verifications.
• Operational Excellence: manage high volumes within a busy office to meet daily SLA targets.

Skills

compliance

cdd

kyc

edd

background check

mandarin

Education

Bachelor Degree

Job description

Client Services Analyst – Back-Office Operations (Mandarin Speaker) | Global Financial Services

• Location: Labuan, Malaysia (Financial Park Complex)

• Salary Range: RM 3,000 – RM 6,000 / month

• Work Type: Permanent, Full-time (Office-based: 8:00 AM – 5:00 PM)

• Specialization: Financial Operations / Back-Office Processing / Client Services

• Headcount Available: 4 Positions

About the Opportunity

Are you a meticulous, conscientious individual looking to build a stable career in international financial operations?

Randstad is currently partnering with a premier global financial institution based in Labuan to recruit 4 Client Services Analysts. This is an essential back-office processing role responsible for managing daily application workflows, document verification, and compliance checks for global clients across China, Taiwan, Singapore, and international markets.

This desk-bound role is ideal for candidates who thrive in structured, independent work environments with a strong focus on accuracy, compliance, and procedural discipline. Fresh graduates with a strong learning attitude are welcomed to apply.

Key Responsibilities

• Back-Office Application Processing: run daily processing of financial applications, account setups, and client documentation in strict compliance with SOPs and financial regulatory standards.

• Documentation & Compliance Verification: Perform rigorous reviews of incoming files to ensure high accuracy, completeness, and adherence to risk/AML guidelines.

• Professional Stakeholder Written Communication: Handle written correspondence with professional financial advisors worldwide regarding application statuses, document verification, and operational inquiries (occasional telephone calls for verification purposes).

• Operational Excellence: Manage high business volumes within a busy environment, ensuring daily SLA operational targets are met efficiently.

Key Requirements & Vetting Criteria

• Location & Work Authorization: Seeking local candidates currently residing in Labuan

• Language Proficiency: Proficient in English and Mandarin (written and spoken) to support regional clients and advisors across China, Taiwan, and Singapore.

• Work Preference & Fit: Desk-bound operational mindset. Comfortable working independently at a computer for extended periods with minimal direct customer-facing/sales interaction.

• Core Qualities: Highly conscientious, responsible, adaptable, with strong critical thinking and a positive attitude toward learning complex processes.

• Work History Stability: Preference for candidates with stable employment backgrounds (avoiding frequent job changes).

• Operational Commitment:

  • Willingness to work overtime (approx. 1–2 hours/day) during peak business volume periods.

  • Flexibility to work on selected Public Holidays on a rotational basis to support global client coverage.

Why Apply?

• Entry‑Level & Career Growth: Open to fresh graduates eager to gain valuable exposure to global financial operations and international compliance SOPs.

• Competitive Package: Attractive monthly salary with steady career progression.

• Stable Work Environment: Located conveniently at the Financial Park Complex in Labuan.

Skills

• compliance
• cdd
• kyc
• edd
• background check
• mandarin

Qualifications

relevant compliance experience

Education

Bachelor Degree