Client Relationship Manager

Sunway Fintech; Subang Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

Sunway Fintech in Subang Jaya, Malaysia is seeking a driven professional to manage and grow existing client relationships by driving subscription renewals, retention, and sales support. You will own end-to-end renewal processes, identify upsell opportunities, and coordinate with internal teams to ensure a superior customer experience.

The role demands a strategic mindset, strong communication, and a track record in customer retention within fintech or financial services.

Qualifications

• Bachelor's degree required or equivalent from a recognised university.
• Minimum 5 years of relevant experience in client relationship management, account management, telesales, or customer retention.
• Experience in fintech/financial services is advantageous.

Responsibilities

• Build and maintain strong relationships with existing clients, understand their business needs, and implement retention strategies.
• Manage end-to-end subscription renewals, achieve renewal targets, and identify upselling and cross-selling opportunities.
• Provide timely after-sales support by addressing client enquiries and coordinating with internal teams to ensure a positive customer experience.
• Conduct proactive outbound activities to secure subscription renewals and generate additional revenue from existing clients.
• Monitor KPIs including renewal rates, client retention, churn, and revenue growth, while maintaining accurate pipelines and reports.
• Collaborate with internal teams to address client needs, improve service delivery, and ensure compliance with policies and data protection requirements.

Skills

Relationship management

Negotiation

Communication

Customer focus

Education

Bachelor's degree in Business Administration/Marketing/Sales

Job description

This role is responsible for managing and growing existing client relationships by driving subscription renewals, customer retention and sales support.

Job Responsibilities:

• Build and maintain strong relationships with existing clients, understand their business needs, and implement retention strategies to enhance customer satisfaction, strengthen loyalty, and partnerships.
• Manage end-to-end subscription renewals, achieve renewal targets, and identify upselling and cross-selling opportunities to grow recurring revenue from existing clients.
• Provide timely after-sales support by addressing client enquiries, resolving service issues, and coordinating with internal teams to ensure a positive customer experience.
• Conduct proactive outbound activities to secure subscription renewals, reactivate dormant accounts, and generate additional revenue from existing clients.
• Monitor key performance indicators, including renewal rates, client retention, churn, telesales conversion, and revenue growth, while maintaining accurate sales pipelines and performance reports.
• Collaborate with internal teams to address client needs, improve service delivery, streamline renewal processes, and ensure compliance with relevant policies and data protection requirements.
• Any other ad hoc tasks as assigned from time to time.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Marketing, Sales, or equivalent from a recognised university.
• Minimum 5 years of relevant experience in client relationship management, account management, telesales, or customer retention.
• Experience in fintech, financial services, banking, or credit reporting services would be an added advantage.
• Commercially minded, customer-focused, and results-driven, with strong communication and negotiation skills.
• Ability to collaborate effectively with internal teams and external stakeholders.

Our recruitment team will reach out to shortlisted candidates only.

*Please note that the internal job designation may differ from what is listed in the advertisement.