Client Relationship & Support Specialist

Exabytes; George Town; On-site; MYR 27,900 - 44,640; Full time

Benefits offered by this job

Outpatient medical claim coverage

Clear progression paths

99% of public holidays off

Monthly shoutouts and annual awards

Exclusive goodies during events

Supportive culture

Job summary

Exabytes in George Town, Penang, is seeking a motivated Customer Relationship Executive to join their team. You will engage with clients, addressing inquiries and resolving concerns to enhance their experience. Responsibilities include client management, communication, problem-solving, and process improvement.

The ideal candidate has 1-3 years of experience or a relevant degree, is fluent in English, Mandarin, and Bahasa Malaysia, and possesses strong interpersonal skills. The role offers perks like career growth opportunities and wellness support.

Qualifications

• Minimum 1-3 years of experience in customer service or recent graduates.
• Proficiency in customer service software and tools required.
• Ability to work under pressure and adapt to changing priorities.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Provide effective solutions to customer inquiries and complaints.
• Communicate professionally with customers via various channels.
• Troubleshoot complex issues and collaborate with teams.
• Identify opportunities to improve customer service processes.

Skills

Customer service experience

Fluency in English

Fluency in Mandarin

Fluency in Bahasa Malaysia

Problem-solving skills

Strong interpersonal skills

Education

Bachelor's degree in Business Administration or Marketing

Tools

Customer service software

Job description

Exabytes in George Town, Penang, is seeking a motivated Customer Relationship Executive to join their team. You will engage with clients, addressing inquiries and resolving concerns to enhance their experience. Responsibilities include client management, communication, problem-solving, and process improvement.

The ideal candidate has 1-3 years of experience or a relevant degree, is fluent in English, Mandarin, and Bahasa Malaysia, and possesses strong interpersonal skills. The role offers perks like career growth opportunities and wellness support.