Client Relationship Manager (Korean Speaker)

TDCX Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Bonus and Commission Plan

Life Insurance

Job summary

TDCX Malaysia is seeking a Client Relationship Manager (Korean Speaker) to support the Korea market. You will manage direct Korean clients, assist KAMs with onboarding and ongoing servicing, and coordinate with internal teams to ensure a high-quality client experience.

The role involves proactive client engagement, issue resolution, and contributing to strategic partner development in a fintech/trading context. Fluency in Korean is essential for this client-facing position.

Qualifications

• Fluent Korean language skills (spoken and written) are essential.
• Open to junior candidates with relevant experience in client servicing or relationship management.
• Experience in financial services, fintech, trading, or client-facing environments is a plus.
• Strong proactive attitude and ownership mindset with ability to drive actions.

Responsibilities

• Manage and follow up with direct Korean clients, supporting onboarding, activation, retention, and reactivation activities.
• Assist KAMs with client servicing, communication, follow ups, and campaign inquiries.
• Coordinate with internal teams (Compliance, Payments, Product, Technology, Marketing, Operations) to support clients.
• Maintain accurate records of follow-ups, requests, issues, and outcomes.

Skills

Korean language

Client servicing

Relationship management

Communication skills

Sales mindset

Job description

Client Relationship Manager (Korean Speaker)

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

What is your mission?

Manage and follow up with direct Korean clients, supporting client onboarding, first sign up, trading activation, retention, and reactivation activities.

Assist Key Account Managers(KAM) with day-to-day client servicing, including client communication, account-related follow ups, campaign enquiries, operational requests, and issue coordination.

Support KAMs in managing client and partner-related administrative tasks, allowing KAMs to focus more on high-value IBs, strategic partner development, and revenue-generating activities.

Provide timely and accurate support to clients and partners by coordinating with internal teams, including Client Services, Compliance, Payments, Product, Technology, Marketing, and Operations.

Monitor direct client activity and identify opportunities for activation, reactivation, retention, or escalation to KAMs where higher-value relationship management is required.

Support the execution of Korea market campaigns, client engagement initiatives, and partner-related activities in line with approved business priorities.

Maintain accurate records of client follow-ups, requests, issues, and outcomes to support structured reporting and performance reviews.

Assist with preparing client and market updates, basic performance insights, and operational feedback for KAMs and market leadership.

Ensure all client and partner interactions are handled professionally, fairly, and in accordance with Company's Code of Conduct, Compliance, Risk, and internal policies.

Escalate client complaints, risk concerns, unusual activity, operational issues, or compliance-related matters promptly to the relevant internal teams.

Support the team in maintaining a consistent and high-quality client experience across the Korea market.

Ensure adherence to applicable regulatory obligations, including fair client treatment, responsible conduct, and prompt escalation of any concerns.

Report any suspicion of market abuse or insider trading to the Compliance department immediately.

Report any suspicion of money laundering, terrorism financing, or related concerns to the MLRO promptly and in accordance with internal protocols.

Undertake any additional responsibilities as assigned to support the Korea market and company's broader business objectives.

Who are we looking for?

Fluent Korean language skills (spoken and written) are essential to support and communicate with Korean clients.

Open to junior candidates with relevant experience in client servicing, account support, customer support, sales support, or relationship management.

Experience from a similar background / industry is a plus, ideally within financial services, fintech, trading, or client-facing environments.

Strong proactive attitude and ownership mindset, with the ability to independently follow up on client requests and drive actions.

Demonstrates a sales/commercial mindset, supporting client onboarding, activation, retention, and reactivation activities.

Strong communication skills and ability to deliver a professional, high-quality client experience.

Well-organized, detail-oriented, and able to manage multiple follow-ups, administrative tasks, and operational coordination effectively.

Who is TDCX?

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach— driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a client services officer?
• How many years of experience do you have in the Fintech Industry?

Perks and benefits

Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le

What can I earn as a Client Relationship Manager

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.