Customer Service (Mandarin speaker)

TDCX; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Attractive remuneration

Medical & insurance

World-class workspace

Recognition programs

Career development

Positive culture

Public transport access

Flexible work arrangements

Mentoring from experts

Global company awards

Job summary

TDCX in Kuala Lumpur is hiring for a nutrition customer support role. You will handle inquiries across phone, email, social media and live chat, providing timely resolutions and outbound follow-ups to customers in a dynamic BPO environment.

Ideal candidates hold a nutrition-related degree and have strong English communication. Flexible shifts, comprehensive benefits, and a global workplace with mentoring support are offered.

Qualifications

• Excellent verbal and written communication skills in English and the language of the supporting market.
• Strong attention to detail and accuracy in handling enquiries.
• Ability to work with a flexible schedule, including shifts when required.
• Experience in customer service or contact centre is advantageous.

Responsibilities

• Handle general nutrition enquiries, provide resolutions to consumers via phone, social media, emails and live chat.
• Perform outbound calls to follow up on enquiries and provide resolutions or updates.
• Follow up on consumer queries in a timely manner.
• Attend and meet key responsibilities within turnaround times set by the Company.
• Carry out any other duties assigned to support Quality Management System.

Skills

Communication

Attention to detail

Flexibility

Customer service experience

English proficiency

Education

Nutrition-related degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Handle general or nutrition enquiries, feedbackand provide resolutions to consumers over the phone, via social media, emails and live chat.
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
• Follow up on consumer’s queries in a timely manner.
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
• Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
• Possesses a strong attention to detail.
• Ability to work with a flexible schedule, including shifts when and as required.
• Experience in customer service or contact centre is considered an added advantage
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.