Assistant Customer Service Specialist (Mandarin speaker)

TDCX Malaysia; Kuala Lumpur; On-site; MYR 33,000 - 51,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

Flexible working

Job summary

TDCX Malaysia is hiring an Assistant Customer Service Specialist (Mandarin speaker) in Kuala Lumpur. You will provide excellent support to customers across channels, resolve issues, and ensure first-contact resolution while maintaining high service standards.

Ideal candidates hold a diploma or higher, have strong English and Mandarin, good communication, time management, and the ability to multitask across systems with a customer-centric approach. Fresh graduates are welcome to apply.

Qualifications

• Diploma or higher degree in any field.
• Prefer 2 years of related experience; fresh graduates welcomed.
• Strong time management and multitasking abilities.
• Excellent listening, empathy and communication with customers.
• Fluent in English and Mandarin (verbal and written).
• Comfortable with computers and learning multiple systems.

Responsibilities

• Provide excellent customer support to customers via all relevant channels.
• Identify customer needs, clarify information, research issues and provide solutions.
• Ensure first contact resolution and follow-up to close cases per service standards.
• Provide feedback to improve tools, resources and guidelines.
• Build sustainable relationships and go the extra mile for customers.
• Manage cases across departments to ensure smooth service delivery.
• Perform other duties assigned by management within the Quality Management System.

Skills

Mandarin & English fluency

Time management

Multitasking

Strong communication

Phone etiquette

Computer literacy

Education

Diploma or higher

Job description

Assistant Customer Service Specialist (Mandarin speaker)

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provision of an excellent support experience to customers via all relevant communication channels
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and motivated to exceed expectations
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and Mandarin is mandatory.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le