Assistant Consumer Engagement Associate

TDCX; Kuala Lumpur; On-site; MYR 45,000 - 61,000; Full time

Benefits offered by this job

Attractive remuneration and great per

Comprehensive medical, insurance, and

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Job summary

TDCX Malaysia is seeking candidates to handle general nutrition enquiries and provide resolutions to consumers via phone, social media, emails and live chat. Fresh graduates are welcome; 2 years' experience in customer service is an advantage.

You will join a global BPO with strong learning and development plans and a flexible working arrangement. The role emphasizes excellent telephone etiquette, attention to detail, and clear communication in English and the supporting market language.

Qualifications

• Strong attention to detail required.
• Excellent telephone etiquette and customer service skills.
• Excellent verbal and written English communication; additional market language a plus.

Responsibilities

• Handle general or nutrition enquiries and provide resolutions via phone, social media, emails and live chat.
• Perform outbound calls to follow up on consumer enquiries and provide resolutions or updates.
• Follow up on consumer queries in a timely manner.
• Attend and meet key responsibilities within turnaround times set by the Company.
• Contribute to continual improvement of the Quality Management System.

Skills

Attention to detail

Telephone etiquette

Customer service

English communication

Education

Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Handle general or nutrition enquiries, feedbackand provide resolutions to consumers over the phone, via social media, emails and live chat.
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
• Follow up on consumer’s queries in a timely manner.
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
• Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
• Possesses a strong attention to detail.
• Ability to work with a flexible schedule, including shifts when and as required.
• Experience in customer service or contact centre is considered an added advantage
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.