Client Relationship Manager, Financial Institutions

Standard Chartered; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

Standard Chartered in Kuala Lumpur is seeking a Client Account Management professional to support Financial Institutions client portfolios, ensuring high‑quality service and timely execution.

You will coordinate onboarding, credit documentation, and cross‑functional tasks across product, risk, legal and operations teams while mitigating risks and maintaining governance standards. English proficiency and local language skills are expected.

Qualifications

• Must-have skills: business products and processes; applications and PC skills; risk management and internal controls.
• Other skills: conduct management; business, market and strategy knowledge; business partnering and process management; credit risk and relationship management.
• Languages: English and/or relevant local language skills, aligned to country requirements.

Responsibilities

• Proactively manage day-to-day maintenance activities for the assigned client portfolio and support Coverage Bankers.
• Engage clients, coverage teams and product partners to understand issues, coordinate responses and maintain a high standard of client service.
• Coordinate account maintenance, reporting and documentation with onboarding, credit, legal, compliance and operations teams; elevate material concerns to the Client Management Team Lead.
• Coordinate standard credit and other documentation for renewals and amendments with clients and internal partners, excluding credit approval decisions.
• Obtain approvals for deviations from standard terms, follow through to completion and validate that limits are accurately reflected in relevant systems.
• Minimise and remediate documentation deficiencies and support timely resolution of outstanding customer due diligence items.
• Maintain portfolio data quality, including accurate client tagging, limit information and segment classification, and coordinate remediation where required.
• Monitor and annotate past dues and excesses, act as an escalation point for unsettled or failed trades, and support loan drawdowns, cash management, trade offerings and audit confirmations.
• Identify operational risks, ensure adherence to internal and regulatory requirements, prepare client files for audit, and collaborate to mitigate and resolve conduct and compliance matters.
• Operate as an individual contributor and participate in relevant portfolio reviews, business forums, committees and assigned projects.

Skills

Business Products and Processes

Applications and PC Skills

Risk Management and Internal Controls

Education

Bachelor’s degree in Banking, Finance or a related discipline

Job description

Standard Chartered in Kuala Lumpur is seeking a Client Account Management professional to support Financial Institutions client portfolios, ensuring high‑quality service and timely execution.

You will coordinate onboarding, credit documentation, and cross‑functional tasks across product, risk, legal and operations teams while mitigating risks and maintaining governance standards. English proficiency and local language skills are expected.