Client Services Specialist – Cash & Digital Payments

Standard Chartered; Kuala Lumpur; Hybrid; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support (Unmind)

Learning & development

Job summary

Standard Chartered in Kuala Lumpur seeks a client service professional to manage end-to-end service delivery for payments and digital cash management, acting as the primary service partner across the client lifecycle. You will build trusted client relationships, conduct regular service reviews, and drive digital enablement while ensuring compliance with risk controls and internal policies.

The role requires collaboration with stakeholders to resolve issues quickly, delivering value for corporate

Qualifications

• Experience in Transaction Banking or similar financial services environment.
• Proven ability to manage client relationships and service delivery across client lifecycles.
• Exposure to regulatory, conduct and operational risk requirements.

Responsibilities

• Deliver end-to-end client service across payments and digital cash management.
• Act as primary service partner for assigned clients across the client lifecycle.
• Manage client inquiries and escalations with ownership and timely follow-up.
• Conduct regular service reviews to monitor performance against standards.

Skills

Transaction Banking

Client Relationships

Risk & Compliance

Job description

Standard Chartered in Kuala Lumpur seeks a client service professional to manage end-to-end service delivery for payments and digital cash management, acting as the primary service partner across the client lifecycle. You will build trusted client relationships, conduct regular service reviews, and drive digital enablement while ensuring compliance with risk controls and internal policies.

The role requires collaboration with stakeholders to resolve issues quickly, delivering value for corporate