Client Success Manager (Spanish/Italian/Dutch/German speaking) - CFD Industry

Confidential Jobs; Kuala Lumpur; On-site; MYR 89,000 - 201,000; Full time

Job summary

Confidential Jobs in Kuala Lumpur is launching a founding Regional Operations hub and seeks a German-speaking Client Success Manager to bridge Europe clients from activation to deep engagement and growth. You will architect the playbook for this new function and drive tier progression.

Frontline responsibilities include proactive client growth, relationship-building, and data-driven account management, with a focus on deposits, trading activity, and platform usage across a fast-paced, regulated

Qualifications

• Fluent in German and English, both written and spoken.
• 2–4 years in telesales, account management, customer service, or sales roles within trading platforms, fintech, or financial services.
• Strong relationship-building and client engagement skills.
• Identify client needs and drive account growth through proactive engagement.
• Comfortable in a fast-paced, target-driven environment.
• Strong analytical skills and ability to interpret client behavior for growth opportunities.
• Detail-oriented with awareness of compliance, regulatory requirements, and internal procedures.
• Experience with CRM systems and client management tools is an advantage.

Responsibilities

• Proactively engage funded clients to increase activity, trading participation, and overall engagement.
• Build and maintain relationships with clients through regular communication across approved channels.
• Identify opportunities to encourage deposits, funding, and tier upgrades.
• Follow up with clients after first deposit who have not yet started trading.
• Re-engage dormant clients and implement strategies to reactivate trading activity.
• Monitor client lifecycle milestones and support through different stages of their trading journey.
• Conduct client account reviews and provide guidance to maximize platform usage and trading engagement.
• Promote relevant products, services, educational resources, webinars, and market events.
• Assist clients in understanding platform features and account benefits to improve experience.
• Coordinate with Operations and Relationship Management to resolve client issues efficiently.

Skills

German fluency

English fluency

Relationship building

Client engagement

Account growth

Analytical skills

Compliance awareness

CRM experience

Tools

CRM systems

Job description

This is a "founding" opportunity to join our Regional Operations hub in Kuala Lumpur as a German-speaking Client Success Manager. You will bridge the critical lifecycle stage for our Europe clients—moving beyond initial activation to drive deep engagement, portfolio growth, and tier progression. You will not just follow a process; you will be the architect of the playbook for this new function.

Working Hours

2:00pm -11:00pm (GMT+8) from Monday to Friday

What Makes You a Great Fit

• Fluent in German and English (spoken and written).
• Minimum 2–4 years of experience in telesales, account management, customer service, or sales roles within trading platforms, fintech, or financial services.
• Strong relationship-building and client engagement skills.
• Proven ability to identify client needs and drive account growth through proactive engagement.
• Comfortable working in a fast-paced, target-driven environment.
• Strong analytical skills with the ability to interpret client behavior and identify growth opportunities.
• Detail-oriented with strong awareness of compliance, regulatory requirements, and internal procedures.
• Experience working with CRM systems and client management tools is an advantage.

Your Responsibilities Will Include

Client Growth & Engagement

• Proactively engage funded clients to increase account activity, trading participation, and overall client engagement.
• Build and maintain strong relationships with clients through regular communication across approved channels.
• Identify opportunities to encourage additional deposits, account funding, and client tier upgrades.
• Follow up with clients who have completed their first deposit but have not yet started trading activities.
• Re-engage dormant or inactive clients and implement strategies to reactivate their trading activity.

Client Success & Account Development

• Monitor client lifecycle milestones and proactively support clients through different stages of their trading journey.
• Conduct client account reviews and provide guidance to maximize platform usage and trading engagement.
• Promote relevant products, services, educational resources, webinars, and market events that support client success.
• Assist clients in understanding available platform features and account benefits to improve their overall experience.

Data-Driven Client Management

• Utilize available reports, dashboards, priority listings, and business insights to prioritize outreach activities effectively.
• Analyze client behavior, deposit patterns, trading activity, and engagement levels to identify growth opportunities.
• Track and manage clients approaching Tier Upgrade thresholds and proactively drive progression to the next client segment.
• Proactively contact clients regarding account-related matters, payment issues, or documentation requirements.
• Manage client inquiries and concerns in a timely, professional, and solution-oriented manner.
• Coordinate with Operations, and Relationship Management teams to resolve client issues efficiently.

Compliance & Administration

• Maintain accurate and complete records of all client interactions within company systems.
• Ensure all client communications and activities comply with internal policies, regulatory requirements, and company guidelines.
• Adhere to company standards relating to client suitability, risk awareness, and responsible business practices.

Your journey after applying

• Screening interview with Talent Acquisition Partner.
• First interview with hiring managers & supporting HRBP.
• Second interview with Regional CR Manager