Senior Support Analyst, Information Technology M/F

CACEIS-Gruppe; Putrajaya; On-site; MYR 45,000 - 55,000; Full time

Benefits offered by this job

Performance-based bonuses

Competitive compensation

World-class training program

Job summary

A major asset servicing group is seeking an IT support professional to manage daily IT activities, resolve incidents, and ensure optimal performance of IT assets in Putrajaya, Malaysia. The ideal candidate will have a Bachelor's degree in Computer Science and 3-5 years of relevant experience. Responsibilities include troubleshooting IT issues and adhering to compliance guidelines while providing technical support. The company offers a comprehensive rewards program and emphasizes a collaborative culture.

Qualifications

• Bachelor Degree in Computer Science or related fields.
• 3-5 years of relevant experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Resolve incidents escalated by IT Helpdesk in a timely manner.
• Manage hardware and software incidents within SLA.
• Ensure all production environment facilities are operational.

Skills

Strong communications skills

Attention to detail

Customer oriented

Good troubleshooting skill

Ability to work in a pressured environment

Team work and cooperation

Willingness to learn

Education

Bachelor Degree in Computer Science

BSc Degree or equivalent

Tools

MS Excel

MS PowerPoint

MS Office applications

Active Directory

Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Contract type

Permanent Contract

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Region: Selangor - Malaysia
Working Hours: 6AM – 2AM (3 Shift : 6AM – 3PM / 9AM – 6PM / 5PM – 2PM)

What will you do?

Primary Responsibilities

• Performs Local IT daily activities as per checklist accurately and timely.
• Local IT support daily activities:
  • Incident resolution escalated by IT Helpdesk
  • Manage incidents/service requests related to any hardware and software used by CACEIS Malaysia users within SLA
  • Provide technical support for Townhall, Job Fair and meeting/training rooms setup
  • Deployment and movement of physical assets
  • Asset management (inventory update, tracking, etc., reconciliations)
• Ensuring the team KPI/KQIs are met as per incident SLA
• Ensure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition
• Support DRP/BCP requirement in the organization
• Analyse and elevate issues if required to Support teams for resolutions.
• Develops and maintains technical procedures and user guides.
• Ensure appropriate communication to users on any issue arise.
• Communicate and follow up regularly with the service providers whether internally or externally on any issues arise.
• Troubleshooting, diagnosing and solving issues related to system and network problems with a hardware/software faults.
• Ensure daily activities performed in accordance with CACEIS Malaysia Compliance and Audit guidelines.
• Keep records of all IT assets (receiving, faulty, repairing, relocate)
• Participate into the resolution and follow up of any items identified by the Audit.

Other responsibilities

• Will work on multiple assignments at any one time.
• Ad-hoc projects are assigned on a regular basis as part of the individual objectives and development plans.
• Assist Manager and management team in any technical matters
• Acting as a backup for Manager whenever necessary.
• Management of Purchase Orders for IT equipment
• Management of IT equipment invoicing and ensuring payments are closed.

Supplementary Information

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Geographical area

Asia, Malaysia

Education Requirements

Bachelor Degree / BSc Degree or equivalent

Bachelor Degree in Computer Science or any related fields

Level of minimal experience

3-5 years

Required skills

• Strong communications skills. Initiative, Adaptability.
• Attention to detail
• Ensure that our procedures and documentation is up to scratch
• Functional/technical skills
• Priority Setting / Sense of urgency
• Ability to work in a pressured environment
• Team work and cooperation
• Customer oriented
• Good troubleshooting skill
• Ability to work in fast pace environment
• Willingness to learn

Technical skills required

• Desktop, MS Windows, Citrix, Printers, telephony management and MS Office applications, Outlook/Messaging
• Basic knowledge of network management
• Basic knowledge of Active Directory
• Expert in MS Excel, PowerPoint
• Basic knowledge in MS Visio

Languages

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.