Associate Director, Tax Services - Custody M/F

Crédit Agricole CACEIS; Putrajaya; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Performance-based bonuses

Flexible benefits

Competitive compensation

World-class training program

Job summary

Crédit Agricole CACEIS Malaysia seeks an experienced Tax Operations Manager to lead and optimize tax processes for institutional clients in Europe. You will manage a multi-disciplinary team, collaborate with global custody peers, and align operations with regulatory requirements while driving performance and client satisfaction.

The role requires extensive leadership in tax operations, strong English communication, and a track record of delivering compliant and efficient tax services in a

Qualifications

• Minimum 5 years of management experience in Asset Servicing pertaining to Tax operations.
• 11+ years of experience in tax operations and leadership roles.

Responsibilities

• Review and submit relevant tax documents to agents to ensure clients' tax status is up to date and compliant.
• Engage with tax authorities and ensure adherence to guidelines and market requirements.
• Design, implement and maintain frameworks for tracking and controlling tax processes and identify optimization opportunities.
• Ensure high-quality delivery of services aligned with objectives and metrics using operational data.
• Engage with clients on tax matters and coordinate with account managers and service teams.
• Build and develop a high-performance team; conduct formal reviews; ensure business continuity planning is tested.

Skills

Tax operations

English proficiency

People leadership

Risk & controls

Stakeholder communication

Education

Bachelor's degree

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high‑quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Job Description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high‑quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Region: France

Working Hours: 9:00AM – 6:00PM

What will you do?

• To ensure review and submit relevant tax documents and forms to our agents to ensure clients’ tax status are up to date and in adherence to market requirements
• To connect with the relevant tax authorities and adhere to the relevant tax guidelines and rules thereby always ensuring our clients’ full compliance to the requirements.
• Design, implement and maintain frameworks for tracking and control of the processes surrounding the tax operations space and identify opportunities to optimize the operating model.
• Ensures well delivery of services in line with business objectives that aligned with key metrics and organisational goals leveraging operational data in driving business decisions and team performance.
• To engage and support our clients on relevant queries on tax matters and engage with relevant stakeholders such as account managers, client service teams and adjacent operations teams where required in a timely manner.
• Build a high-performance team by hiring, training and developing them to deliver on overall operational goals; provide ongoing feedback and conduct formal performance reviews on a semi-annual basis; ensure Business Recovery Planning is conducted and tested on a regular basis.
• Working alongside peers from other locations of Global Custody, to actively contribute in ideas and influence stakeholders in shaping the strategic priorities of the global function surrounding operating model, frameworks of control and governance, and product enhancement roadmap.
• Effectively and collaboratively identify, elevate, mitigate risk, conduct and compliance matter

Télétravail : unauthorized

Complément

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position with management Yes Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization

• Minimum 5 years of management experience working in Asset Servicing industry pertaining to Tax operations.
• Strong understanding in Tax operations of key markets in Europe and the Americas.
• Extensive experience in leading a team of 8 or more, or record of grooming multiple junior staff in their careers.
• Demonstrate strong accountability in the actions & deliverables of the team.
• Strong comprehension in understanding an issue and problem-solving skills.
• Excellent command in English – ability to speak, write, converse with European stakeholders (both native and non-native English) with clear and concise communication to coordinate event between stakeholders.
• Strong sense of urgency in dealing with every issue.
• Strong understanding of escalation and adherence to controls.
• Results-oriented mindset while maintaining empathetic leadership.

Minimum experience level 11 years and more

Skills needed

Nice-to-have

• Experience in Custody operations not limited to Corporate Actions, Settlements, payments and cash management.
• Demonstrated strong emotional intelligence, professionalism, and maturity in handling conflicting issues between stakeholders and/or team members.
• Demonstrated strong business & commercial acumen.
• Demonstrated strong critical thinking and decision making.

Languages English

Company Crédit Agricole CACEIS

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.9 trillion in assets under custody and €3.7 trillion in assets under administration (figures as of 31 December 2025).

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.