Associate Director, Custody Services M/F

CACEIS-Gruppe; Putrajaya; On-site; MYR 393,082 - 589,623; Full time

Benefits offered by this job

Performance-based bonuses

Flexible benefits

World-class training program

Collaborative dynamic culture

Job summary

CACEIS-Gruppe in Malaysia is hiring an Associate Director for Custody Services. The role involves leading a team to enhance client satisfaction and managing key operational initiatives in line with strategic priorities of the global function.

The ideal candidate should have over 10 years in asset servicing and extensive leadership experience.

The position offers a comprehensive rewards program and career development opportunities within a collaborative culture.

Qualifications

• Minimum 10 years in the asset servicing industry with at least 5 years in a management role overseeing more than 30 people.
• Good knowledge of the fund services industry and financial market.
• Demonstrable leadership in 3 or more diverse functions.

Responsibilities

• Contribute ideas and influence stakeholders to shape the strategic priorities.
• Define, plan, and execute strategic initiatives in line with goals.
• Act as mid-senior escalation contact for clients in operational issues.

Skills

Leadership

Problem-solving

Stakeholder management

Communication

Knowledge of asset servicing industry

Education

Bachelor Degree / BSc Degree or equivalent

Job description

Associate Director, Custody Services M/F

Types of Jobs - Asset Management

Job title: Associate Director, Custody Services M/F

Contract type: Permanent Contract

Job summary

What is the opportunity? Custody is one of the core products and services in CACEIS, where the Malaysia team manages trade settlement, client services, onboarding, corporate actions and income processing.

The role reports to the Head of Department of Custody Malaysia with primary responsibility of providing leadership for a diverse group of talents and upholding client satisfaction amidst the landscape of global asset servicing.

Working hours: 9:00AM - 6:00PM

What will you do?

Responsibilities

• Strategy: Work with peers from other locations of Global Custody to contribute ideas and influence stakeholders in shaping the strategic priorities of the global function, including operating model, governance, control frameworks, and product roadmap.
• Locally define, plan, and execute strategic initiatives in line with Malaysia’s strategic goals across Client, People, Business, and Financials; take accountability for delivery of global and local custody initiatives.
• Client Satisfaction: act as mid-senior escalation contact for clients in resolving operational issues; collaborate with the client service team to capture data, anticipate and provide proactive support; build relationships with clients for growth partnerships.
• People & Talent: lead by example in embodiment of CACEIS Values; groom internal talent with vertical progression and transversal development; coach young talents to develop future leaders.
• Business: ensure delivery of services aligned with business objectives; develop key metrics; design and implement frameworks to track adoption of processes, controls, technologies, and initiatives; identify opportunities to optimize the operating model; govern resources to meet financial plans.
• Processes, Controls, and Governance: ensure adherence to internal controls and governance; uphold escalation framework; ensure awareness of regulatory framework and compliance with laws and external requirements; manage changes and reporting within risk management frameworks; address risk and control weaknesses promptly and escalate as needed.

Supplementary information

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Geographical area

Asia, Malaysia

City

Malaysia

Education

Bachelor Degree / BSc Degree or equivalent

• Minimum a Bachelor's Degree

Level of minimal experience

11 years and more

Experience

What do you need to succeed?

Must-have

• Minimum 10 years in the asset servicing industry with at least 5 years in a management role overseeing more than 30 people under the span of control.
• Good knowledge about the fund services industry and financial market in general.
• Demonstrable leadership in 3 or more diverse functions.
• Strong problem-solving ability with clear, concise communication adapted to multiple audience levels.
• Strong sense of urgency and ability to simplify complex issues.
• Strong stakeholder influencing and management.

Nice-to-have

• Strong understanding of Custody products and APAC market specifics.
• Experience handling Custody products including trade settlement, payments, cash management/funding, FX operations, securities lending, corporate actions/income, or tax services.

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services including execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.