Client Advisor/Senior Client Advisor (KL)

MVC Resources; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Travel allowance

Commission

Performance bonus

13th month salary

Job summary

Zohorecruit in Kuala Lumpur is seeking a dedicated Client Advisor in fashion retail to deliver personalized service and build loyal client relationships. You will drive sales by understanding client desires, manage CRM updates, and maintain a pristine store and stockroom.

The role requires at least 1 year in fashion retail, strong communication, empathy, storytelling, and a client-first attitude. Travel allowance, commission, performance bonus, and a 13th month salary are offered.

Qualifications

• At least 1 year relevant experience within fashion retail.
• Caring, authentic trusted Client Advisor with a passion for style.
• Powerful communicator with empathy and client centric approach.
• Creative, proactive, and eager to learn and grow.
• Deep knowledge of luxury client desires and experiences.
• Excellent storytelling and questioning skills.

Responsibilities

• Achieve individual KPIs including UPT and conversion rate.
• Assist in daily and weekly sales reporting to head office.
• Maintain store cleanliness and neat stockroom; merchandise with care.
• Ensure stock transfers are properly recorded to minimize loss.
• Acquire new clients to database and develop relationships with regular updates.

Skills

Customer service

Communication

Storytelling

Empathy

Sales

CRM

Tools

CRM

Job description

Kuala Lumpur, Malaysia | Posted on 06/12/2026

• Country Malaysia

Job Description

REPORTS TO:Store Manager

JOB MISSION

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
  
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
  
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
  
• Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
  
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
  
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
  

MAIN RESPONSIBILITIES

SALES

Achieve individual KPIs:

• Unit Per Transaction (UPT)
  
• Conversion rate
  
• Assist in daily sales and weekly sales reporting to head office (where necessary).
  

STORE APPEARANCE / VISUAL MERCHANDISING

• Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
  
• Ensure new stocks are displayed and merchandised in a timely and attractive manner.
  

STOCK MANAGEMENT

• Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
  
• Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
  

CUSTOMER SERVICE & CRM

• Acquire new clients to database.
  
• Develop client relationships by providing clients with regular updates.
  

Requirements

• At least 1 year relevant experience within the fashion retail industry
  
• Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style;
  
• A powerful communicator, handling clients with personal care and empathy and putting the client at the centre of every decision;
  
• Courageous with ideas and innovative in your approach, always ready to grow and learn;
  
• Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
  
• Being a master at storytelling and at the art of asking engaging questions;
  
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
  
• Able to onboard on 26th May
  
• Travel allowance
  
• Commission
  
• Performance bonus, 13th month salary