Client Advisor

Fendi Italia Srl; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Fendi Italia Srl in Kuala Lumpur is seeking a customer-focused store associate to contribute to sales, CRM, and brand experience across all product categories.

You will engage in upselling, maintain store standards, and support stock, POS, and customer data management while delivering exceptional service to a discerning clientele.

Qualifications

• Minimum 2 years of related experience in fashion or luxury retail.
• Excellent grooming and professional appearance.
• Strong selling skills with a focus on customer service.
• Bilingual; third language is a plus.
• Willing to work retail hours including weekends and holidays.
• Experience operating a retail management system.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor individual sales and achieve performance target and KPI.
• Provide customer feedback on products, especially newly launched products.
• Strengthen customer relations and nurture the FENDI customer base using CRM tools.
• Manage customer service quality and deliver professional, personalized service.
• Operate POS and inventory systems, handle stock transfers and customer data input.
• Perform store duties as directed by team leaders and management.
• Maintain inventory accuracy and proper product displays per guidelines.
• Keep store environment safe, clean, and visually merchandising compliant.
• Provide suggestions to improve internal processes and workflow.

Skills

Selling skills

Team player

Retail system

Time management

Bilingual

Luxury passion

Retail hours

Grooming

Fashion experience

Tools

POS system

Inventory management system

Job description

Engage in upselling, cross selling and multiple selling for all product categories

Monitor individual sales and achieve performance target and KPI

Provide customer feedback on products, especially newly launched products

Client Management

Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools

Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer

Store Operations

Be able to correctly operate the POS and Inventory Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input

Perform store duties as assigned by team leaders and management

Store Management

Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)

Store Maintenance

Maintain a safe and clean store environment and implement daily housekeeping duties

Maintain proper visual merchandising according to company guidelines

Others

Provide meaninful suggestions on improvement of internal processes and workflow

REQUIREMENTS

Minimum 2 years of related experience in Fashion/High End Luxury industry

Good grooming standard

Strong selling skills are necessary

Bilingual with the ability to speak third language an added advantage

Passionate in high-end luxury goods and willing to commit the retail hours

Knowledge in operating retail management system

Able to manage and prioritizing work to meet commitments aligned with organizational goals

Able to work effectively and responsibly to deliver upon results required by management, while under pressure

Team player; able to work collaboratively with others

Additional information:

About Fendi:

Fendi is an Italian luxury fashion house founded in Rome. Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality, and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.

Fendi provide equal employment opportunities and welcome applications from all qualified candidates. We are committed to a culture of diversity and inclusion. Our objective is to attract and retain individuals with core business skills and encourage internal mobility to leverage skills most effectively, accelerate professional growth and promote inter-cultural exchange. Our successes – both past, present and those to come – are all down to our people. We look for creative, curious, passionate and open-minded people with a desire to embrace Fendi’s culture and values.