CLEANING OPERATIONS MANAGER

Amalgamated Facility Services Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 110,000; Full time

Job summary

Amalgamated Facility Services Sdn Bhd seeks an experienced Facilities Operations Manager to oversee multiple sites in Selangor. You will develop, implement, and ensure adherence to SOPs across assigned sites, build open, trusting relationships with clients for long-term partnerships and renewals, and monitor quality standards to surpass client expectations.

You will lead on-site training, manpower deployment, staff development, and performance reviews, drive budgeting to stay within cost

Qualifications

• Management, planning and compliance with strong organisational skills.
• Excellent oral and written communication abilities.
• Discretion handling confidential information with tact.
• Leadership and motivational skills to drive team performance.
• Able to interact with all organisational levels effectively.
• Good interpersonal skills and bilingual in English plus another language.

Responsibilities

• Develop, execute and ensure SOPs across assigned sites.
• Build open, trusting client relationships for long-term partnerships and renewals.
• Monitor and uphold cleaning/maintenance quality and SOP standards.
• Oversee on-site training on equipment and new implementations.
• Manage staff motivation, discipline, development, and performance.
• Oversee sites to meet manpower/site requirements for profitability.
• Plan manpower deployment to meet client contractual needs.
• Address client feedback and implement preventive measures.
• Recruit and interview applicants; conduct performance reviews.
• Ensure Workplace Safety & Health requirements and related records are maintained.
• Handle site budgeting and keep within financial targets.

Skills

Management skills

Planning

Compliance

Organisational skills

Analytical skills

Decision-making

Communication skills

Leadership

Interpersonal skills

Bilingual (English + second language)

Computer and presentation skills

Job description

Job Responsibilities:

Developing, executing, and ensuring company SOPs are followed throughout assigned sites

Building open and trusting relationship with clients to achieve long term partnership and contractual renewal

Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job sites and surpass the client's expectations

Oversee effective OJT training on equipment and skills surrounding latest implementations to maintain high standards of works

Managing overall staff motivation, discipline, development, and performance according to the organisational, human resource and government manpower policies

Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness

Planning of manpower deployment at various sites to meet the contractual requirement of clients

Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not resurface

Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review

Ensuring that all related Workplace Safety & Health requirements are met and that monthly updates on Toolbox Meeting Records, Staff Induction Records and any other requirements as stipulated by the Safety Compliance Committee are submitted accordingly.

Handle the budgeting of sites assigned and ensuring that it is kept within

Job Requirements:

Management Skills, Planning, compliance, organisational, analytical and decision-making skills

Oral and written communication skills

Tactful and discreet when dealing with people and confidential information

Leadership and motivational skills to rally people towards goals achievement

Able to work well with the organisation and able to interact with all levels

Effective communication and interpersonal skills, bilingual in both English and a second language

Computer, administration, and presentation skills