Senior Claims & Compliance Leader

MSIG Insurance Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

MSIG Insurance Bhd is seeking a Claims professional in Kuala Lumpur to manage legitimate claims with prompt, fair settlements and cost control. The role emphasizes reserve maintenance, compliance with regulatory standards, and close coordination with underwriters.

The ideal candidate holds a degree (preferably with professional insurance qualifications) and has at least three years of claims handling/management experience, with strong communication and teamwork skills to support cross-functional

Qualifications

• Degree holder with professional insurance qualifications recommended.
• Minimum 3 years of related Claims Handling/Management experience specified.
• Good written and spoken communication skills.
• Good teamwork and interpersonal skills required.

Responsibilities

• Ensure legitimate claims are settled promptly and fairly within cost effectiveness.
• Maintain appropriate claims reserves and ensure adequate provisioning.
• Comply with Customer Service Standards and Quality Objectives.
• Adhere to BNM policy on claims settlement, guidelines and MSIG policies.
• Report adverse trends to the Business/Functional Managers.
• Investigate fraudulent claims and take relevant action.
• Minimise claims leakages and conduct scheduled reviews.
• Liaise with underwriters and business units on policies and claims when issues arise.

Skills

Communication skills

Teamwork

Interpersonal skills

Education

Degree holder

Professional insurance qualifications

Job description

MSIG Insurance Bhd is seeking a Claims professional in Kuala Lumpur to manage legitimate claims with prompt, fair settlements and cost control. The role emphasizes reserve maintenance, compliance with regulatory standards, and close coordination with underwriters.

The ideal candidate holds a degree (preferably with professional insurance qualifications) and has at least three years of claims handling/management experience, with strong communication and teamwork skills to support cross-functional