Marine Claims Team Lead

Allianz; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Allianz Malaysia is seeking a Marine Claims Team Lead in Kuala Lumpur to supervise and manage Marine Claims, overseeing distribution of tasks, productivity, and resource allocation within Claims Specialty.

You will lead, guide and develop staff, monitor claims performance, confirm coverage, assess claims and identify potential fraud using Merimen / OPUS, with support from Adjusters and Solicitors. Familiarity with ChatGPT for task simplification is beneficial.

Qualifications

• Experienced in handling and process in Marine Insurance.
• At least 3 years of experience in managing a team in Marine Insurance claims.
• Familiar with the use of ChatGPT for tasks simplification.
• Good problem solver.

Responsibilities

• Distribute tasks based on quantity and expertise.
• Organize production of work and allocate resources.
• Provide guidance, direction, leadership and support to subordinates.
• People development for succession planning and personal career growth.
• Monitor outstanding claims file with Adjusters and Solicitors.
• Prepare report for internal monitoring of TAT and claims ratio.
• Confirm coverage and assess claims.
• Identify potential fraud through system and manual triggers. Proceed with investigation of the potential fraud through Adjusters, police report etc.
• Attend to claims query from Customer, TP, Agents, Brokers, Branches and Claims Hub.
• To assist Business Development Managers in business acquisition.
• Identifying processes which can be automated and perform enhancement in Merimen / OPUS.

Skills

Marine insurance

Team management

Fraud awareness

Problem solving

ChatGPT familiarity

Tools

Merimen

OPUS

Job description

Allianz Malaysia is seeking a Marine Claims Team Lead in Kuala Lumpur to supervise and manage Marine Claims, overseeing distribution of tasks, productivity, and resource allocation within Claims Specialty.

You will lead, guide and develop staff, monitor claims performance, confirm coverage, assess claims and identify potential fraud using Merimen / OPUS, with support from Adjusters and Solicitors. Familiarity with ChatGPT for task simplification is beneficial.