Claims Officer

American President Lines; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

American President Lines in Kuala Lumpur is seeking a Claims Officer to manage emails for Malaysia & Singapore ports, coordinate with legal teams, and ensure timely release of holds. You will produce daily reports and drive process improvements across the claims desk.

The role requires 2+ years in logistics/forwarding, strong communication and leadership, and the ability to liaise with government authorities and terminals. On-site position with a dynamic team in Kuala Lumpur.

Qualifications

• O Level/Diploma/Degree holder in any discipline.
• At least 2 years of experience with Logistics, Forwarding Agency and warehousing.
• Good communication and interpersonal skills.
• Strong leadership qualities and being able to work in a highly dynamic environment.
• Wide business contacts and able to deals with government authorities, terminals.

Responsibilities

• Seal Missing: ensure timely action and re-seal within 2 working hours.
• Reworking: coordinate with SSC legal team within 2 working hours; obtain approvals within 2 days; arrange vendors/surveyors; follow SOP for pre & post transloading.
• Container Detention/Examination: attend detention notices within 2 working hours; notify POL/POD; arrange inspection within 1 working day.
• Managing Equipment: arrange fumigation/inspection/disposal within 1 working day; inform all involved parties; provide certificates/reports.
• Manage and update Daily Report: log daily activity; submit progress status.
• Cost reduction & Process improvement: obtain lowest rate quotations; assign liability; weekly updates on holds; onboard new users; knowledge sharing.

Skills

Communication skills

Interpersonal skills

Leadership qualities

Liaising with authorities

Education

O Level/Diploma/Degree holder

Job description

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ID: 582640

Location: Kuala Lumpur, MY

Claims Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Claims Department

• To ensure that timely act on the emails received for Malaysia & Singapore ports in compliance to meet our agreed business requirements.
• Manage all enquiries via email and escalation to legal team ensuring that suitable responses are provided within the agreed timelines.
• Provide suitable solutions and follow up till completion of the job and ready for delivery
• Follow up with relevant authority / terminal for cargo on authority / terminal hold till obtain release of the hold
• Manage Daily report to ensure timely reporting to management on the cargo exception

Key Responsibilities

• 1. Seal Missing
  Ensure Seal Missing emails is attended and arranged for re-seal within 2 working hours upon email received.
• 2. Reworking
  - Ensure damage/leaking email notification is attended and follow up with SSC legal team within 2 working hours upon email received
  - Upon receiving approval from SSC legal team to proceed with the rework. Ensure to obtain approval within 2 days upon email received - Approval required from LPK (for all types of cargo), MAQIS, Health Authority (for food cargo)
  - Ensure appoint Vendor and surveyor to arrange for the rework witin 1 working day
  - Follow all the steps as per SOP for Pre & Post transloading activities
  - Ensure DagangNet declared, NMC obtained from terminal & ZB3 submitted and approved.
• 3. Container Detention/Examination by Malaysian Customs & Authorities
  - Ensure to attend customs detention notice email within 2 working hours upon email received.
  - Ensure to notify SSC legal team to inform POL/POD
  - Ensure appoint surveyor to arrange for the inspection within 1 working day
  - Follow all the steps as per SOP for Pre & Post for the inspection activities
  - Follow up with the customs / Authorities for release of the container
• 4. Managing Equipment For Fumigation, Inspection, Disposal
  - Ensure to attend Fumigation / Inspection / Dispoal request email within 2 working hours upon email received.
  - Ensure inform all the involved parties is well informed (SSC legal terminal/authorities/surveyors/disposal vendor and fumigators)
  - Ensure to arrange for the fumigation / Inspection / Disposal as per the SOP
  - Ensure appoint Fumigator and Surveyor to arrange for the activity within 1 working day
  - Follow up till completion of the activity and provide the cert and Report accordingly to SSC team
• 5. Manage and Update Daily Report
  - Ensure all the daily activity is updated in excel by EOB
  - A report detailing the day's work progress has been attended and submitted, indicating that tasks status In progress, Pending, complete
• 6. Cost reduction & Process improvement
  - Check or Request for lowest rate quotation for Re-working, Fumigation, Inspection, Disposal activity and ensure lowest rate quoted Vendor and Surveyor is appointed
  - Ensure terminal / any party involved is placed on liability for the cost involved for damage / leaking cases - Special Tasks: Ensure to execute special tasks given to PIC
  - Ensure Weekly update on pending customs hold / containers on hold in terminal status to all the parties involved (Check Parklist)
  - Ensure to check OJT and onboard new users
  - Conduct Bi-weekly or monthly knowledge sharing / Refresher sessions
  - Project for process improvement by review SOP/Checklist/Process Automation
  - Attend to VCR RFI for both Singapore and Malaysia

Requirement

• 1. O Level/Diploma/Degree holder in any discipline.
• 2. At least 2 years of experience with Logistics, Forwarding Agency and warehousing
• 3. Good communication and interpersonal skills
• 4. Strong leadership qualities and being able to work in a highly dynamic environment
• 5. Wide business contacts and able to deals with government authorities, terminals