Claims Examiner, Non-Motor

Allianz; Kuala Lumpur; On-site; MYR 45,000 - 70,000; Full time

Job summary

Allianz in Kuala Lumpur is seeking a claims professional to support non-motor claims processing, assessment, settlement and recovery. The role also involves acting as a functional business analyst to improve processes and leverage automation.

The successful candidate will handle documents, negotiate settlements, manage complaints, and coordinate with insured, solicitors, brokers, and authorities, with opportunities to contribute to product development and process enhancements using AI tools.

Qualifications

• Able to work independently and as a team player.
• Good communication and writting skills.
• Ability to leverage AI tools like ChatGPT to simplify tasks at work
• Willing to learn and interested in handling and process in Claims.

Responsibilities

• Obtain necessary claims documents from insured, solicitors, underwriters, agents, brokers, etc.
• Appoint independent adjusters for investigations, solicitors for summon cases & medical specialists.
• Confirm coverage and assess claims based on documents/reports that support claims, e.g., medical, police report, adjuster report.
• Offer settlement to insured.
• Handle complaints from local authorities, insured & agents.

Skills

Independent worker

Team player

Communication skills

Writing skills

AI tools like ChatGPT

Job description

Job Summary

To perform the following activities in assisting for Non-Motor (exlcuding liability, bond, TTBI and TBBD) in the following areas:

- Claims processing & assessment
- Claims settlement
- Claims recovery
- Claims Services
- Functional business analyst

Key Responsibilities

- To perform the following duties and responsibilities:
- Obtain necessary claims documents from insured, solicitors, underwriters, agents, brokers, etc.
- Appoint independent adjusters for investigations, solicitors for summon cases & medical specialists.
- Confirm coverage and assess claims based on documents / reports that support claims, i.e., medical, police report, adjuster report etc.
- Offer settlement to insured.
- Handle complaints from local authorities, insured & agents.
- Conduct negotiation & attend court when necessary for selected contested cases.
- Prepare repudiation letter for cases where the Policy Liability is not apparent.
- Take action to recover claims by way of subrogation.
- Attend to claims query from customer, agents, brokers, branches, and claims hub.
- Provide claims input in product development.
- Identifying processes which can be automated and perform enhancement in Merimen / OPU

Requirements

- Able to work independently and as a team player.
- Good communication and writting skills.
- Ability to leverage AI tools like ChatGPT to simplify tasks at work
- Willing to learn and interested in handling and process in Claims.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us . Let's care for tomorrow.