Claims Examiner, Motor OD

Allianz; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Allianz Group in Kuala Lumpur seeks a Claims Specialist to support claims services across assessment, processing, settlement and dispute resolution. You will assess claim quantum, negotiate settlements, review liability, and gather documents from insured parties and third parties to drive fair outcomes.

The role values independent work and teamwork, strong communication and writing skills, and familiarity with AI tools such as ChatGPT to streamline tasks.

Qualifications

• Bachelor's Degree or equivalent in a related field.
• Experience in OD claims processing is preferred.
• Experience in OD loss adjusting and car repair shop will be advantageous.
• Ability to work independently and as a team player.
• Good communication and writing skills.
• Familiar with the use of ChatGPT or AI tools for tasks simplification.

Responsibilities

• Assess quantum of claims.
• Conduct negotiation on claims settlement.
• Identify potential fraud claims through system and manual triggers.
• Review policy liability.
• Attend to claims queries from customers, third parties, agents, brokers, branches, and claims hubs.
• Obtain necessary claims documents from insured parties, solicitors, underwriters, agents, brokers, etc.
• Assess claims based on supporting documents/reports, such as medical, police, survey, and sketch plans.
• Offer settlement to workshops, third parties, and insured parties.
• Conduct investigations and mediate complaints with resolutions.

Skills

Communication skills

Writing skills

Team player

Education

Bachelor's Degree or equivalent in related field

Tools

ChatGPT

Job description

Job Summary

• Claims Specialist
• Claims Services
• Claims Assessment & Processing
• Claims Settlement
• Claims Dispute Resolution

Key Responsibilities

• Assess quantum of claims.
• Conduct negotiation on claims settlement.
• Identify potential fraud claims through system and manual triggers.
• Review policy liability.
• Attend to claims queries from customers, third parties, agents, brokers, branches, and claims hubs.
• Obtain necessary claims documents from insured parties, solicitors, underwriters, agents, brokers, etc.
• Assess claims based on supporting documents/reports, such as medical, police, survey, and sketch plans.
• Offer settlement to workshops, third parties, and insured parties.
• Conduct investigations and mediate complaints with resolutions.

Key Requirements

• Bachelor's Degree or equivalent in any related field.
• Working experience in OD claims processing is preferred.
• Experience in OD loss adjusting and car repair shop will be advantageous.
• Ability to work independently and as a team player.
• Good communication and writing skills.
• Familiar with the use of ChatGPT or AI tools for tasks simplification

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.