Assistant Manager/Manager-Marine Claims

Allianz Malaysia; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A global insurance provider in Kuala Lumpur seeks an experienced Marine Claims Manager to oversee claims processing, team management, and fraud investigation. This role requires at least 3 years of experience in Marine Insurance claims and strong problem-solving skills. The company fosters an inclusive workplace and offers a supportive environment for career development.

Qualifications

• 3+ years of experience managing Marine Insurance claims.
• Experienced in claims processing and assessment.
• Familiar with fraud identification and investigation techniques.
• Strong problem-solving and analytical skills.

Responsibilities

• Supervise and manage Marine Claims across various areas.
• Allocate resources effectively and guide team members.
• Monitor outstanding claims files and prepare internal reports.
• Assist in business acquisition and identify automated processes.
• Confirm coverage and assess claims; identify potential fraud through systems and investigations.
• Respond to claims queries from customers and partners; assist Business Development in acquisitions.
• Identify processes suitable for automation and drive enhancements in Merimen/OPUS.

Skills

Marine Insurance management

Team leadership

Problem solving

Process automation

Tools

ChatGPT

Job description

Job Summary

• Supervising and managing Marine Claims in the following areas: Management & Administration; Performance Management; Fraud Management; Claims services; Functional business analyst; Claims processing & assessment

Key Responsibilities

• To perform the following duties for the respective units under Claims Specialty.
• Distribution of tasks based on quantity and expertise.
• Organizing production of work and workforce i.e. productivity, allocation of resources.
• Providing guidance, direction, leadership and support to subordinates.
• People development for succession planning and personal career growth.
• Monitor outstanding claims file with Adjusters and / or Solicitors.
• Prepare report for internal monitoring of TAT and claims ratio.
• Confirm coverage and assess claims.
• Identify potential fraud through system and manual triggers. Proceed with investigation of the potential fraud through Adjusters, police report etc.
• Attend to claims query from Customer, TP, Agents, Brokers, Branches and Claims Hub.
• To assist Business Development Managers in business acquisition.
• Identifying processes which can be automated and perform enhancement in Merimen / OPUS.

Key Requirements

• Experienced in handling and process in Marine Insurance
• At least 3 years of experience in managing a team in Marine Insurance claims
• Familiar with the use of ChatGPT for tasks simplification
• Good problem solver

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.