Chief Operating Officer - FX Brokerage

Agensi Pekerjaan J-Recruit Sdn Bhd; Kuala Lumpur; On-site; MYR 700,000 - 1,100,000; Full time

Job summary

Agensi Pekerjaan J-Recruit Sdn Bhd is seeking a commercially driven Chief Operating Officer for Kuala Lumpur (Regional) to lead operations across brokerage, compliance, and support functions in Forex, CFD, multi‑asset, or FinTech. Working with the CEO, you will implement scalable SOPs, optimize client onboarding, KYC/AML, payments, CRM, and MT5 support, and align operations with regulatory requirements.

You will manage global teams, drive regional expansion in Southeast Asia and beyond, and

Qualifications

• Bachelor's degree in business, finance, or economics; MBA a plus.
• 8+ years in financial services management; 3+ years in senior leadership.
• Proven experience leading 50+ staff and cross-functional teams.
• Strong knowledge of MT4/MT5, CRM, KYC/AML, and regulatory requirements.

Responsibilities

• Build and execute scalable operational strategy and SOPs.
• Oversee brokerage operations including onboarding, KYC/AML, deposits/withdrawals, CRM, MT5 support.
• Lead Operations, Customer Service, KYC/AML, Payments, HR, and Finance teams.
• Partner with Compliance and Risk to strengthen controls and audits.
• Support regional expansion into Southeast Asia, Japan, Australia, and the Middle East.

Job description

Chief Operating Officer (COO) — Kuala Lumpur (Regional)

We're a rapidly growing international financial services group looking for a commercially driven COO to lead operations across our brokerage, compliance, and support functions. Working closely with the CEO, you'll drive operational excellence and scalable growth across multiple jurisdictions in Forex, CFD, Multi-Asset Brokerage, Securities, Futures, or FinTech.

What You'll Do

• Build and execute the company's operational strategy and scalable SOPs
• Oversee brokerage operations — client onboarding, KYC/AML, deposits/withdrawals, CRM, and MT5 support
• Lead Operations, Customer Service, KYC/AML, Payments, HR, and Finance teams
• Partner with Compliance and Risk to strengthen internal controls and support audits
• Manage global payment partners and optimize deposit/withdrawal turnaround
• Support regional expansion into Southeast Asia, Japan, Australia, and the Middle East

What You'll Need

• Bachelor's degree in Business, Finance, Economics, or related field (MBA a plus)
• 8+ years of management experience in financial services, including 3+ years in senior leadership within Forex/CFD/Securities/Futures/FinTech
• Proven track record managing teams of 50+
• Strong knowledge of MT4/MT5, CRM systems, KYC/AML, payment operations, and international regulatory requirements
• Fluent English and strong stakeholder management skills

Nice to Have

• Background with international Forex/CFD brokers, multi-asset platforms, or licensed financial institutions
• Experience covering Southeast Asia, Japan, Australia, or the Middle East