Change Manager

Tata Consultancy Services; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Tata Consultancy Services in Asia Pacific invites an experienced Change Manager to drive adoption of underwriting transformation and AI-enabled capabilities across Malaysia. You will partner with senior leaders, underwriters, operations and technology teams to design, execute, and sustain change programs that deliver measurable business outcomes.

The role requires 8+ years in change management within Financial Services, with Life Insurance knowledge preferred; strong communication, planning and

Qualifications

• 8+ years in change management within Financial Services, preferably Life Insurance.
• Experience leading large-scale digital or technology-enabled transformation programs.
• Strong knowledge of Life Insurance operations and underwriting transformation.
• Certifications such as Prosci or equivalent are preferred.

Responsibilities

• Develop and execute an integrated change management strategy across stakeholders.
• Assess impact of underwriting processes, AI-enabled capabilities, and new roles.
• Engage senior leaders, underwriters, operations, and tech teams for alignment.
• Design targeted communications, training, and adoption support.
• Define readiness criteria and support go-live, hyper care, and BAU transition.
• Establish adoption metrics and use feedback to improve rollout blueprint.

Skills

Change management

Stakeholder management

Executive communication

Cross-functional collaboration

Tools

Prosci

Change mgmt tools

Job description

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: Change Manager

Key Responsibilities

• Change Strategy & Planning: Develop and execute an integrated change management strategy covering stakeholder engagement, impact assessment, communications, training, business readiness, adoption, and reinforcement.
• Change Impact & Readiness: Assess the impact of new underwriting processes, AI-enabled capabilities, roles, controls, and ways of working. Translate findings into practical readiness plans for each LBU and business function.
• Stakeholder Engagement & Alignment: Build trusted relationships with senior leaders, underwriters, operations teams, technology teams, and change champions. Create clear alignment on the change vision, business outcomes, responsibilities, and decisions required.
• Communications, Training & Adoption: Design and coordinate targeted communications, learning, demonstrations, toolkits, and user support. Ensure impacted teams are equipped and confident to adopt the new solution and processes.
• Business Readiness & Deployment Support: Define readiness criteria, track actions and dependencies, and support cutover, go-live, hyper care, and transition to BAU. Identify adoption risks early and drive timely mitigation with relevant owners.
• Benefits Realisation & Continuous Improvement: Establish adoption measures and feedback loops to monitor usage, user experience, process compliance, and business outcomes. Use insights and lessons learned to strengthen the blueprint for rollout across other LBUs.

Requirements & Qualifications

• Experience: 8+ years of change management, business transformation, or organisational change experience within Financial Services, with a strong preference for Life Insurance.
• Transformation Track Record: Demonstrated success leading change for large-scale digital, operational, or technology-enabled transformation programs from design through implementation and BAU adoption.
• Domain Knowledge: Strong understanding of Life Insurance operations. Experience in New Business Underwriting (NBUW), underwriting transformation, AI-enabled solutions, automated rules, or workflow change is highly advantageous.
• Change Management Expertise: Practical knowledge of structured change methodologies and tools, including stakeholder analysis, change impact assessment, communications, training, readiness, adoption, and benefits tracking. Relevant certification such as Prosci or equivalent is preferred.
• Regional Exposure: Experience working across regional and local teams, with exposure to Southeast Asia markets, particularly Malaysia, is highly preferred.
• Skills: Exceptional communication, facilitation, influencing, and executive stakeholder management skills. Able to simplify complex change, manage resistance constructively, and thrive in a fast-paced, cross-functional environment.