Biz Process Improvements, Digital Transformation

iCrest Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

iCrest Sdn Bhd is seeking a Manager to drive business process improvements and digital transformation in the insurance sector. You will lead end-to-end consulting engagements, advise executives on transformation strategies, and design target operating models and roadmaps to improve efficiency and customer experience.

The role requires 6–10 years in management consulting or insurance transformation, with strong facilitation, communication, and cross-functional leadership skills.

Qualifications

• Bachelor's degree in business, finance, insurance, information systems, engineering, or related discipline.
• 6–10 years of experience in management consulting, insurance transformation, or business process improvement.
• Experience in delivering digital transformation initiatives.

Responsibilities

• Lead end-to-end consulting engagements focused on business transformation and digital transformation in insurance.
• Advise executives on transformation strategies and operating model improvements.
• Design TOMs, process frameworks, and transformation roadmaps.
• Manage project delivery, budgets, and timelines.
• Lead client presentations and steering committee discussions.

Skills

Consulting mindset

Stakeholder management

Executive engagement

Business process analysis

Operating model design

Facilitation

Communication & presentation

Cross-functional leadership

Education

Bachelor's degree in Business/Finance/Insurance/IS/Engineering

Tools

Duck Creek

Fadata

LifeAsia

eBaoTech

Job description

Biz Process Improvements, Digital Transformation - Manager (Insurance)

Your Key Responsibilities

• Lead end-to-end consulting engagements focused on business transformation, process optimization, and digital transformation within the insurance sector.
• Advise executives and business leaders on transformation strategies, operating model improvements, and future-state capabilities.
• Conduct current-state assessments and identify opportunities to improve operational efficiency, customer experience, and business performance.
• Design Target Operating Models (TOM), business process frameworks, and transformation roadmaps.
• Lead business process re-engineering initiatives across underwriting, claims, policy servicing, distribution, customer management, and back-office operations.
• Facilitate stakeholder workshops to define business vision, strategic objectives, requirements, and transformation priorities.
• Support clients in core system modernization and enterprise-wide transformation programs.
• Develop business cases, operating model recommendations, and strategic transformation proposals.
• Manage project delivery, stakeholder expectations, risks, budgets, and timelines.
• Lead client presentations and executive steering committee discussions.
• Contribute to business development activities, proposal responses, and pursuit opportunities.
• Coach and mentor consultants and senior consultants while supporting practice growth initiatives.

Skills and Attributes for Success

• Strong consulting and problem-solving mindset
• Experience leading business transformation initiatives within insurance organizations
• Ability to engage and influence senior stakeholders and C-suite executives
• Strong business process analysis and operating model design experience
• Excellent workshop facilitation and stakeholder management skills
• Experience managing cross-functional transformation programs
• Strong communication and presentation skills
• Ability to balance strategic thinking with executive and delivery

To Qualify for the Role, You Must Have

• Bachelor's Degree in Business, Finance, Insurance, Information Systems, Engineering, or related discipline.
• Minimum 6-10 years of experience in:
• Management Consulting
• Insurance Transformation
• Business Process Improvement
• Digital Transformation
• Prior experience within a consulting firm (Big 4 preferred) and/or insurance industry transformation function.
• Strong understanding of insurance value chains across:
• Life Insurance
• General Insurance
• Takaful
• Bancassurance
• Hands‑on experience delivering transformation initiatives involving:
• Business Process Re‑engineering (BPR)
• Customer Experience Transformation
• Claims Transformation
• Distribution Transformation
• Shared Services & Operational Excellence
• Core Insurance System Transformation
• Experience developing business requirements, process maps, operating models, business cases, and transformation roadmaps.
• Proven experience managing stakeholders across business and technology teams.
• Experience leading workstreams or project teams on medium‑to‑large transformation programs.

Ideally, You'll Also Have

• Experience supporting insurance core system implementation programs such as:
• Duck Creek
• Fadata
• LifeAsia
• eBaoTech
• Certifications such as:
• PMP
• Agile / Scrum
• Lean Six Sigma
• CBAP
• Exposure to regional insurance markets across Southeast Asia.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

iCrest Sdn.Bhd.is a MSC Status company ,Malaysia.

iCrest Sdn.Bhd. since inception, is focused at IT Staffing Services and IT Consulting dedicated to helping its clients right from acquire talent, administer talent and develop talent to address a specific need, or combine offerings to create consolidated operations and realize greater value.

iCrest has a valuable resource base with experience and skills in technologies that are critical in providing business solutions. We understand the demand continues for qualified IT professionals.

iCrest have remained at the forefront of technology by recruiting, training and deploying top talent in emerging technologies. We have maintained elite vendor status with many of our clientele spanning various industries including Insurance, Banking Financial Services, Government, Manufacturing, Oil and Gas and Telecommunication.

At iCrest, we understand that our client and candidate relationships are what drive our success. We work with you to learn your company culture, understand your business objectives, and develop IT staffing solutions. We also remain in contact and provide ongoing support to make sure you’re satisfied and getting the service you deserve and one of our key successes is the low attrition rate of our candidates.

Our candidate come with the right attitude to learn and deliver a project or business solution to its client, Today iCrest is also embarking on Out Tasking and Out Sourcing model to provide support and maintenances resulting in long term engagement with our clients.

iCrest Sdn.Bhd.is a MSC Status company ,Malaysia.

iCrest Sdn.Bhd. since inception, is focused at IT Staffing Services and IT Consulting dedicated to helping its clients right from acquire talent, administer talent and develop talent to address a specific need, or combine offerings to create consolidated operations and realize greater value.

iCrest has a valuable resource base with experience and skills in technologies that are critical in providing business solutions. We understand the demand continues for qualified IT professionals.

iCrest have remained at the forefront of technology by recruiting, training and deploying top talent in emerging technologies. We have maintained elite vendor status with many of our clientele spanning various industries including Insurance, Banking Financial Services, Government, Manufacturing, Oil and Gas and Telecommunication.

At iCrest, we understand that our client and candidate relationships are what drive our success. We work with you to learn your company culture, understand your business objectives, and develop IT staffing solutions. We also remain in contact and provide ongoing support to make sure you’re satisfied and getting the service you deserve and one of our key successes is the low attrition rate of our candidates.

Our candidate come with the right attitude to learn and deliver a project or business solution to its client, Today iCrest is also embarking on Out Tasking and Out Sourcing model to provide support and maintenances resulting in long term engagement with our clients.

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