Change & Adoption Manager

dentsu; Kuala Lumpur; Hybrid; MYR 150,000 - 210,000; Full time

Benefits offered by this job

Flexible hybrid working arrangement

Volunteer leave

Wellness days off

Dentsu University access

Global awards and recognition

Job summary

Dentsu Apac in Kuala Lumpur is seeking an experienced HR Change & Adoption Manager on a 6‑month contract to drive adoption of HR transformation initiatives across APAC.

You will partner with Global HR Systems, HR Centres of Excellence, and regional teams to tailor change approaches, develop readiness plans, and deliver training and communications that ensure a consistent employee experience while embedding Workday releases.

Qualifications

• At least 6 years of experience in Change Management, HR Transformation, HR Technology, Learning & Development, or HR Project Management.
• Hands‑on experience supporting Workday within an HR environment, including releases, user adoption, and change activities.
• Strong understanding of change management methodologies, stakeholder engagement, and learning strategies.
• Confident facilitator and communicator with experience designing and delivering training and change communications.
• Creative mindset to develop user‑friendly learning materials and digital content.
• Strong analytical and project management skills with ability to manage multiple priorities.
• Self‑motivated, collaborative, and able to work across regional and global teams.

Responsibilities

• Lead end-to-end change management activities for Workday releases and HR transformation programmes across APAC.
• Partner with Global HR Systems, HR Centres of Excellence, and regional stakeholders to assess change impacts and localise initiatives.
• Design and deliver engaging communication, learning, and adoption materials including training sessions and guides.
• Develop and maintain change plans and supporting documentation for informed stakeholders.
• Build and support regional user communities and super-user networks to drive adoption.
• Monitor adoption metrics and provide insights to continuously improve change effectiveness.
• Collaborate with HR teams and project groups to support HR transformation initiatives.

Job description

Job Description:

Dentsu is a global leader in integrated growth and transformation, driving sustainable solutions and innovation for some of the world's most influential brands. Founded in 1901, dentsu operates in approximately 120 countries with a team of approximately 68,000 employees, and boasts a network of world-class brands, including Carat, Dentsu Creative, dentsu X, iProspect, Merkle, and more. These brands, each with deep expertise in media, creativity, and digital, collaborate to deliver integrated growth solutions that create lasting, meaningful impact.

As we look toward the future, dentsu is focused on Innovating to impact—fostering collaboration, creativity, and cutting-edge technology to drive real, transformative change.

What your typical day will look like:

As an HR Change & Adoption Manager (6-Month Contract), you will play a key role in driving the successful adoption of HR transformation initiatives across the APAC region. Working closely with the Global HR Systems (Workday) team, HR Centres of Excellence, HR Transformation leads, and regional HR stakeholders, you will ensure new processes, system enhancements, and transformation programmes are effectively embedded into the business through structured change management, communication, and learning initiatives. You will act as the bridge between global strategy and regional execution, tailoring global change approaches to meet local market needs while ensuring a consistent employee experience across the region. From assessing business readiness and developing change plans to delivering engaging communications and training, you will help employees, managers, and HR teams confidently adopt new ways of working. Your day‑to‑day work will involve partnering with cross‑functional teams to assess change impacts, design communication and adoption strategies, create engaging learning content, and support the rollout of Workday releases and key HR transformation programmes. You'll also analyse adoption metrics, gather stakeholder feedback, and continuously refine change initiatives to maximise user engagement, improve the overall Workday experience, and ensure lasting business adoption across APAC.

Core responsibilities include:

• Lead end-to-end change management activities for Workday releases, HR transformation programmes, and continuous improvement initiatives, ensuring successful adoption across APAC markets.
• Partner with Global HR Systems, HR Centres of Excellence, and regional stakeholders to assess change impacts, develop business readiness plans, and localise global change initiatives for regional implementation.
• Design and deliver engaging communication, learning, and adoption materials including training sessions, user guides, FAQs, demos, videos, and other digital learning resources to enhance the Workday user experience.
• Develop and maintain change plans, communication strategies, and supporting documentation to ensure stakeholders are well-informed, prepared, and confident throughout the change journey.
• Build and support regional user communities, champions, and super-user networks to encourage knowledge sharing, self-service adoption, and long‑term engagement with Workday and HR processes.
• Monitor adoption metrics, gather user feedback, and provide insights and recommendations to continuously improve change effectiveness, user engagement, and system adoption across the region.
• Build strong partnerships with HR teams, business stakeholders, and project teams, while supporting ad hoc HR transformation initiatives and driving continuous improvement in employee experience.

A bit about you:

• At least 6 years of experience in Change Management, HR Transformation, HR Technology, Learning & Development, or HR Project Management, with proven experience supporting organisational or system change initiatives.
• Hands‑on experience supporting Workday within an HR environment, with proven exposure to system implementations, releases, user adoption, business readiness, and change management activities.
• Strong understanding of change management methodologies, stakeholder engagement, communication planning, and learning strategies, with the ability to translate technical changes into practical business outcomes.
• Confident facilitator and communicator, with experience designing and delivering engaging training sessions, workshops, presentations, and change communications for diverse stakeholder groups.
• Creative mindset with the ability to develop user‑friendly learning materials, videos, guides, and digital content that improve employee engagement and encourage system adoption.
• Strong analytical and project management skills, with the ability to manage multiple priorities, interpret adoption data, and continuously improve change approaches based on feedback and insights.
• Self‑motivated, collaborative, and adaptable, with excellent stakeholder management skills and the ability to work effectively across regional and global teams in a fast‑paced transformation environment.

What’s in it for you:

• Flexible hybrid working arrangement.
• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change
• 3 whole company Wellness days off per year for you to switch off and take your day, your way
• Career Development and Learning & Development opportunities, including access to our global online dentsu University
• Be part of a global network that truly invests in recognising performance with via our Never Before Awards, and social impact, including having a clearly mapped path to becoming net zero

Dentsu Values

Will live the dentsu 8 Ways at all times: We Dream Loud, We Inspire Change, We Team Without Limits, We All Lead, We Make It Real, We Climb High, We Choose Excitement, We Are A Force For Good.

Inclusion and Diversity

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Keeping connected

Please visit our website to find out more and connect with us on social. www.dentsu.com

Location

Kuala Lumpur

Brand

Dentsu Apac

Time Type

Full time

Contract Type

Fixed Term Contract (Fixed Term)