Biz Process Improvements, Digital Transformation - Manager (Insurance)

EY; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

EY Malaysia is seeking a senior consultant to lead end-to-end consulting engagements focused on business transformation, process optimization, and digital transformation within the insurance sector. You will advise executives on transformation strategies, operating model improvements, and future-state capabilities.

You will conduct current-state assessments, design target operating models, and lead re-engineering across underwriting, claims, policy servicing, and distribution, while managing

Qualifications

• Bachelor's Degree in Business, Finance, Insurance, Information Systems, Engineering, or related discipline.
• Minimum 6-10 years of experience in: Management Consulting; Insurance Transformation; Business Process Improvement; Digital Transformation.
• Prior experience within a consulting firm (Big 4 preferred) and/or insurance industry transformation function.
• Strong understanding of insurance value chains across Life, General, Takaful, Bancassurance.
• Hands-on experience delivering transformation initiatives involving Business Process Re-engineering, Customer Experience Transformation, Claims Transformation, Distribution Transformation, Shared Services & Operational Excellence, Core Insurance System Transformation.
• Experience developing business requirements, process maps, operating models, business cases, and transformation roadmaps.
• Proven experience managing stakeholders across business and technology teams.
• Experience leading workstreams or project teams on medium-to-large transformation programs.

Responsibilities

• Lead end-to-end consulting engagements focused on business transformation, process optimization, and digital transformation within the insurance sector.
• Advise executives and business leaders on transformation strategies, operating model improvements, and future-state capabilities.
• Conduct current-state assessments and identify opportunities to improve operational efficiency, customer experience, and business performance.
• Design Target Operating Models (TOM), business process frameworks, and transformation roadmaps.
• Lead business process re-engineering initiatives across underwriting, claims, policy servicing, distribution, customer management, and back-office operations.
• Facilitate stakeholder workshops to define business vision, strategic objectives, requirements, and transformation priorities.
• Support clients in core system modernization and enterprise-wide transformation programs.
• Develop business cases, operating model recommendations, and strategic transformation proposals.
• Manage project delivery, stakeholder expectations, risks, budgets, and timelines.
• Lead client presentations and executive steering committee discussions.
• Contribute to business development activities, proposal responses, and pursuit opportunities.
• Coach and mentor consultants and senior consultants while supporting practice growth initiatives.

Skills

Consulting mindset

Transformation leadership

Stakeholder engagement

Business process analysis

Operating model design

Workshop facilitation

Cross-functional program management

Communication & presentation

Education

Bachelor's degree in Business/Finance/Insurance/IS/Engineering

Job description

• Lead end-to-end consulting engagements focused on business transformation, process optimization, and digital transformation within the insurance sector.
• Advise executives and business leaders on transformation strategies, operating model improvements, and future-state capabilities.
• Conduct current-state assessments and identify opportunities to improve operational efficiency, customer experience, and business performance.
• Design Target Operating Models (TOM), business process frameworks, and transformation roadmaps.
• Lead business process re-engineering initiatives across underwriting, claims, policy servicing, distribution, customer management, and back-office operations.
• Facilitate stakeholder workshops to define business vision, strategic objectives, requirements, and transformation priorities.
• Support clients in core system modernization and enterprise-wide transformation programs.
• Develop business cases, operating model recommendations, and strategic transformation proposals.
• Manage project delivery, stakeholder expectations, risks, budgets, and timelines.
• Lead client presentations and executive steering committee discussions.
• Contribute to business development activities, proposal responses, and pursuit opportunities.
• Coach and mentor consultants and senior consultants while supporting practice growth initiatives.

Skills and Attributes for Success

• Strong consulting and problem-solving mindset
• Experience leading business transformation initiatives within insurance organizations
• Ability to engage and influence senior stakeholders and C-suite executives
• Strong business process analysis and operating model design experience
• Excellent workshop facilitation and stakeholder management skills
• Experience managing cross-functional transformation programs
• Strong communication and presentation skills
• Ability to balance strategic thinking with execution and delivery

To Qualify for the Role, You Must Have

• Bachelor's Degree in Business, Finance, Insurance, Information Systems, Engineering, or related discipline.
• Minimum 6-10 years of experience in:
• Management Consulting
• Insurance Transformation
• Business Process Improvement
• Digital Transformation
• Prior experience within a consulting firm (Big 4 preferred) and/or insurance industry transformation function.
• Strong understanding of insurance value chains across:
• Life Insurance
• General Insurance
• Takaful
• Bancassurance
• Hands-on experience delivering transformation initiatives involving:
• Business Process Re-engineering (BPR)
• Customer Experience Transformation
• Claims Transformation
• Distribution Transformation
• Shared Services & Operational Excellence
• Core Insurance System Transformation
• Experience developing business requirements, process maps, operating models, business cases, and transformation roadmaps.
• Proven experience managing stakeholders across business and technology teams.
• Experience leading workstreams or project teams on medium-to-large transformation programs.

Ideally, You'll Also Have

• Experience supporting insurance core system implementation programs such as:
• Duck Creek
• Fadata
• LifeAsia
• eBaoTech
• Certifications such as:
• PMP
• Agile / Scrum
• Lean Six Sigma
• CBAP
• Exposure to regional insurance markets across Southeast Asia.