Change Management Executive

Singtel; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Singtel KL (Sudong MY Sdn Bhd) in Kuala Lumpur seeks a Change Management Executive to support enterprise change processes, governance, and compliance, driving continuous improvements. You will coordinate CAB activities, validate change requests, monitor risks, and help automate workflows while maintaining rigorous documentation and reporting across the shared services.

The role requires strong communication skills, cross-functional collaboration, and attention to governance controls, with a

Qualifications

• 5+ years in operations, process improvement or change management in regulated environments.
• Experience supporting CAB, CRs, governance activities, or enterprise operations.
• Strong Excel skills and ability to automate workflows.
• Knowledge of governance frameworks and operational controls.

Responsibilities

• Coordinate Change Management activities with CAB and CR governance.
• Analyze processes to identify inefficiencies and drive improvements.
• Develop standardized processes to improve consistency and compliance.
• Support UAT, data validation, and system rollouts.
• Prepare reports and dashboards for governance and performance monitoring.

Skills

Change Management

Governance

Data analysis

Process automation

Stakeholder management

Excel advanced

UAT support

Education

Bachelor's degree or Diploma

Tools

SharePoint

Power Query

Reporting tools

Job description

Be a part of something BIG! Say Hello to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for a Change Management Executive to support enterprise Change Management processes by ensuring change requests are accurately validated, governed, and communicated. You will help strengthen operational integrity, minimise service risks, drive continuous process improvements, and support compliance with change management standards.

Responsibilities

• Change Management & Governance
• Support the end-to-end Change Management process by coordinating, tracking, and validating change requests impacting enterprise services.
• Perform governance pre-checks to ensure change requests comply with established policies, approval requirements, and operational controls.
• Coordinate Change Advisory Board (CAB) activities, including preparing meeting materials, validating data, tracking action items, and following up on decisions.
• Monitor compliance with Change Management processes and highlight potential risks, gaps, or non-compliance issues.
• Review pending change requests for closure and ensure timely completion of change records.
• Prepare and track Corrective Action Requests (CARs) for unsuccessful changes until resolution.
• Process Improvement & Operational Excellence
• Analyse operational workflows to identify inefficiencies, risks, and opportunities for continuous improvement.
• Develop and implement process improvements to enhance productivity, turnaround time, service quality, and governance.
• Standardise operational processes to improve consistency, compliance, and service level adherence.
• Support service improvement initiatives by providing process analysis and operational recommendations.
• Automation & Digital Enablement
• Support user acceptance testing (UAT), data validation, system rollouts, and post-implementation activities.
• Assist in improving operational processes through workflow automation and digital solutions.
• Support the maintenance and enhancement of Change Management tools, trackers, and reporting platforms.
• Reporting & Compliance
• Prepare operational reports, dashboards, and trackers to support governance and performance monitoring.
• Validate operational data to ensure reporting accuracy, consistency, and audit readiness.
• Maintain documentation and records in accordance with organisational governance and compliance standards.
• Stakeholder Management
• Collaborate with cross-functional teams to coordinate Change Management activities and ensure smooth operational execution.
• Communicate effectively with stakeholders to provide updates, clarify requirements, and manage expectations.
• Support discussions and workshops to facilitate alignment on operational processes and change initiatives.

Skills for Success

• Bachelor's Degree or Diploma in Business, Management, Information Systems, Engineering, or a related discipline.
• Minimum 5 years of experience in operations, process improvement, change management support, governance, or compliance-related roles within a structured or regulated environment.
• Experience supporting Change Management processes, including Change Advisory Board (CAB), Change Requests (CR), governance activities, or enterprise operations.
• Strong knowledge of Microsoft Excel (including advanced formulas and Power Query), operational reporting, and workflow automation concepts.
• Understanding of process mapping, SOP documentation, RACI, governance frameworks, and operational controls.
• Experience preparing operational reports, dashboards, and data analysis to support decision-making.
• Knowledge of SharePoint for document management, version control, and information governance is an advantage.
• Strong analytical and problem-solving skills with the ability to translate business requirements into practical solutions.
• Excellent communication, stakeholder management, and interpersonal skills with the ability to work across multiple business functions.
• Familiarity with Change Management governance, operational risk management, and enterprise processes.
• Exposure to networking concepts, project coordination, Lean/Six Sigma, or ITIL Foundation certification is an advantage.

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