Change Management Lead

MISC Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Part time

Job summary

MISC Group is seeking an experienced Change Management Lead under MISC Marine for a 2-year contract in Kuala Lumpur, Malaysia. You will develop change strategies, oversee communications, training, and stakeholder engagement to ensure smooth adoption of ERP and related transformations.

The role requires leading cross-functional teams, managing readiness, and mitigating risks across the project lifecycle, including post go-live support and governance reporting.

Qualifications

• 8+ years in organizational change management or related fields.
• Experience leading change for ERP or large digital transformations.
• Experience with communication, training, and stakeholder engagement programs.

Responsibilities

• Develop and execute the change management strategy, framework, and roadmap.
• Establish change management plans aligned with project objectives and deployment schedules.
• Identify organizational readiness requirements and actions to support transformation.
• Ensure change management deliverables are integrated into the project plan.
• Identify and assess impacted stakeholder groups and develop engagement strategies.
• Lead workshops, leadership briefings, and adoption initiatives to drive commitment.
• Lead assessments of process, system, and organizational changes and mitigate risks.
• Develop and implement comprehensive communication plans supporting project objectives.
• Create training strategies and learning roadmaps for impacted users.
• Define and monitor business readiness criteria and adoption metrics.
• Lead post go-live change stabilization and benefits realization tracking.
• Establish governance structures, reporting frameworks, and performance metrics.

Skills

Change management

Project management

Stakeholder engagement

Communication planning

Training & capability development

Education

Bachelor's Degree in Business Administration/HR/Communications/Organizational Development

Tools

ERP systems

Digital transformation

Job description

This role resides under MISC Marine (the Integrated Marine Services arm of MISC Group) and a 2-Years Contract role

Key Accountabilities

• Develop and execute the project change management strategy, framework, and implementation roadmap.
• Establish change management plans aligned with project objectives, milestones, and deployment schedules.
• Identify organizational readiness requirements and define actions to support successful transformation.
• Ensure change management deliverables are integrated into the overall project plan.

2. Stakeholder Engagement & Change Leadership

• Identify and assess impacted stakeholder groups across the organization.
• Develop stakeholder engagement strategies to build awareness, alignment, and support for the change initiative.
• Establish and manage a network of business champions and change agents to support change adoption.
• Facilitate workshops, engagement sessions, and leadership briefings to drive organizational commitment.

3. Change Impact Assessment

• Lead assessments to evaluate the impacts of process, system, role, organizational, and policy changes.
• Work with business and project teams to identify potential resistance, risks, and adoption barriers.
• Develop mitigation plans to address business disruption and stakeholder concerns.
• Monitor and manage change-related risks throughout the project lifecycle.

4. Communication Management

• Develop and implement comprehensive communication plans to support project objectives.
• Prepare key project messages, announcements, presentations, newsletters, and awareness materials.
• Ensure timely, consistent, and transparent communication across all stakeholder groups.
• Measure communication effectiveness and adjust strategies where necessary.

5. Training & Capability Development

• Develop training strategies, training plans, and learning roadmaps for impacted users.
• Coordinate training development, scheduling, logistics, and delivery activities.
• Ensure users possess the knowledge and capabilities required to operate effectively in the new environment.
• Monitor training completion, effectiveness, and competency levels.

6. Business Readiness & User Adoption

• Define and monitor business readiness criteria prior to deployment and go-live.
• Assess organizational preparedness for transition to new systems and business processes.
• Monitor adoption indicators and user engagement metrics post-implementation.
• Develop and execute adoption improvement initiatives where gaps are identified.

7. Post Go-Live Change Support

• Lead change stabilization and user adoption activities during hypercare and post go-live phases.
• Gather user feedback and identify issues impacting adoption and business performance.
• Work with project teams, support teams, and business leaders to resolve resistance and transition challenges.
• Support benefits realization tracking and sustainment initiatives following implementation.

8. Governance & Reporting

• Establish change management governance structures, reporting frameworks, and performance metrics.
• Provide regular updates on change readiness, stakeholder engagement, training progress, and adoption performance.
• Present change management progress and recommendations to project governance forums and steering committees.
• Ensure change management documentation and project records are maintained in accordance with governance requirements.

9. People Development

• Promote a culture of continuous improvement, collaboration, and adaptability across the organization.
• Coach change champions, business stakeholders, and leaders on effective change leadership practices.
• Support capability development in organizational change management and transformation disciplines.

10. Vision & Mission

• Support and contribute to the successful realization of MISC Marine's digital transformation strategy, operational excellence objectives, and long-term organizational sustainability.

EXPERIENCE

• Minimum 8 years' experience in organizational change management, business transformation, project management, or related disciplines.
• Proven experience leading change management workstreams for large-scale ERP, digital transformation, or enterprise-wide system implementation projects.
• Experience developing and executing communication, training, stakeholder engagement, and business readiness programs.
• Strong experience managing cross-functional stakeholders across multiple business units.
• Experience in maritime, logistics, energy, or other asset-intensive industries is an added advantage.

QUALIFICATIONS

• Bachelor's Degree in Business Administration, Human Resources, Communications, Psychology, Organizational Development, Management, Information Systems, or related discipline.
• Professional certification in Change Management (Prosci, APMG Change Management, CCMP, or equivalent) is an added advantage.
• Project Management certification (PMP, PRINCE2, or equivalent) is an added advantage.