Change Management Consultant

Tata Consultancy Services; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Job summary

Tata Consultancy Services in Malaysia seeks a Change Coordinator to oversee change governance and CAB activities. You will facilitate communications among change requestors, project teams, engineers, and the CAB, and ensure timely analysis and planning of changes.

You will coordinate RFCs, track CAB decisions, and drive improvements in change management processes, including documentation and reporting in the ITSM tool and Power BI.

Qualifications

• Bilingual English/Mandarin required.
• Experience in Change Management processes and CAB governance is essential.
• Strong communication with stakeholders and teams across projects.

Responsibilities

• Act as Dedicated Change Coordinator across change lifecycle.
• Develop and maintain CAB governance documents and processes.
• Schedule, facilitate, and chair weekly CAB meetings.

Skills

Bilingual English/Mandarin

Change Management

Stakeholder Communication

Project Coordination

ITSM Tools

Power BI Reporting

Tools

ITSM Tool

Power BI

Job description

Change Coordinator Roles and Responsibilities:

• Performing a role of Dedicated Change Coordinator (Bilingual in English/Mandarin) and develop and maintain Change Advisory Board (CAB) governance documents (process, roles & responsibilities).
• Facilitate communications amongst change requestors, project teams, implementors and the CAB.
• Schedule, facilitate, and moderate weekly CAB meetings.
• Perform assessment, categorization, and assignment of all incoming Change Requests (CRs) using the Client provided ITSM tool
• Ensuring timely and complete impact analysis and implementation planning by assigned engineers.
• Consolidate and present change requests and impact assessments to the CAB for review. Change Request Log and Impact Assessments
• Track the implementation of CAB decisions and address any roadblocks.
• Maintain order and ensure all viewpoints are considered before CAB.
• Document CAB decisions and action items effectively
• Distribute CAB minutes and action items to all stakeholders.
• Maintain a historical record of all CAB activities and decisions in a designated repository
• Review all RFCs in the Change Technical and Quality Review phase
• Organizes & participates in chairing of CAB meetings.
• Reviews approval responses and moves RFCs to implementation phase.
• Performs PCR of all failed Changes and executes appropriate follow-up actions.
• Coordinate for all the activities in case of Emergency Changes.
• Makes recommendations for Process Improvement activities and (where approved) drives this through to implementation.
• Ensures adherence to the Change Management process
• Clear understanding of SLAs and KPIs associated with Change management
• Customer support towards the change workflow till the RFC closure
• Reporting and analysis skills in ITSM tool and power BI reporting.