BSS Change & Release Lead – ITIL CAB Champion

Huawei Technologies; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Huawei Technologies in Malaysia is seeking an experienced Change & Release Manager (Software) to govern end-to-end change management for the BSS managed service. You will chair the CAB, manage risk, and ensure releases are delivered with proper runbooks, monitoring and sign-offs across CRM, billing and related domains.

The role requires ITIL discipline, 7+ years in telecom IT, and proven ability to coordinate multiple vendors and stakeholders. A PMP/PRINCE2 certification is preferred.

Qualifications

• 7+ years in telecom IT with change management experience.
• Direct experience operating a BSS in an AMS or outsourced model.
• Hands-on with major BSS stacks (e.g., Huawei BES, Amdocs, Oracle BRM etc.).
• Proficient with ITSM tooling including change workflow and reporting.
• Ability to chair a CAB with senior client stakeholders.

Responsibilities

• Govern the change management process for the BSS service aligned to ITIL 4.
• Chair the weekly CAB and convene ECAB for urgent changes.
• Maintain Forward Schedule of Change and publish to stakeholders.
• Define change freeze periods and manage change catalog.
• Assess RFCs for impact across CRM, billing, mediation and more.
• Coordinate with release managers to package, schedule and gate releases.
• Ensure operational readiness with runbooks, monitoring and handover.
• Lead PIRs and drive continuous improvement and vendor coordination.

Skills

Change management

CAB chairing

ITIL framework

Stakeholder management

Vendor coordination

ITSM tooling

Risk assessment

Education

PMP or PRINCE2

Tools

ServiceNow

BMC Remedy

Change workflow configuration

Reporting tools

Job description

Huawei Technologies in Malaysia is seeking an experienced Change & Release Manager (Software) to govern end-to-end change management for the BSS managed service. You will chair the CAB, manage risk, and ensure releases are delivered with proper runbooks, monitoring and sign-offs across CRM, billing and related domains.

The role requires ITIL discipline, 7+ years in telecom IT, and proven ability to coordinate multiple vendors and stakeholders. A PMP/PRINCE2 certification is preferred.