Central Customer Service Junior Coordinator HK

Wilhelmsen; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Wilhelmsen is seeking a Central Customer Service Junior Coordinator in KL to manage RFQs and POs from the group mailbox, determine urgency, and coordinate with Supply Chain and LCS. You will ensure customer requirements are met and follow up on pending tasks.

The role requires English fluency, MS Office proficiency, and strong planning and communication skills in a fast-paced team environment.

Qualifications

• Candidate must possess at least a Diploma in any field.
• Fluent in English (written and spoken).
• Good computer skills and MS Office proficiency.

Responsibilities

• Receive tasks from group mailbox and process quotes (RFQ) and POs.
• Determine urgency based on ETA, port and customer type; fast-track urgent requests.
• Keep LCS informed of RFQ/PO irregularities via notes or email.
• Highlight orders exceeding credit limits per policy.
• Use systems to understand customer information and requirements.
• Follow up with Supply Chain/LCS to complete tasks the same day.
• Participate in team discussions and training; perform other duties as assigned.
• Accept rostered work on Saturdays/Public holidays and possible overtime.

Skills

English fluency

MS Office

Communication skills

Time management

Attention to detail

Team player

Education

Diploma in any fields

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Central Customer Service Junior Coordinator HK

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads/ manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocol

Accountabilities
This position will be measured against:

• RFQ/PO response time
• Agreed AOP and KPI’s
• Work process efficiency
• Minimum numbers of transactions completed per day

• Candidate must possess at least a Diploma in any fields
• At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.
• Fluent in English - both writing, speaking and listening
• Required skill(s): Computer Literate (Good in MS Office)
• Able to prioritize, customer oriented with excellent communication and interpersonal skills.
• Good planning and organising skills
• Good analytical skills, attention to detail and meticulous.
• Ability to work independently with minimal supervision, positive attitude and a good team player.
• Able to meet deadlines through good time management and allocation of priorities
• Desire to succeed in a challenging environment and able to work under pressure.
• Pleasant character, resourceful & able to work with sincerity on own initiative.