CCTV Administrator

Loob Holding Sdn Bhd; Petaling Jaya; On-site; MYR 3,000 - 5,500; Full time

Job summary

Loob Holding Sdn Bhd is seeking a CCTV Administrator to audit store operations, minimize losses, and uphold customer service standards across LOOB outlets, including franchisee and overseas partner stores. The role involves reviewing CCTV footage, documenting deviations, and reporting to management.

You will monitor staff discipline and punctuality, track key metrics such as speed of service and product availability, and collect evidence of incidents.

Qualifications

• Experience in CCTV surveillance and incident reporting.
• Attention to detail and ability to document deviations clearly.

Responsibilities

• Review CCTV footage to audit store operations and ensure policy compliance.
• Document and report deviations from standard operating procedures.
• Monitor staff discipline and punctuality; observe grooming and behavior.
• Track operational metrics like speed of service and product availability; report on performance.
• Review incidents such as cash mishandling, theft, or break-ins; collect time-stamped evidence.
• Prepare comprehensive management reports on findings.
• Collaborate with outlet Supervisors, Operations, and HR on issues related to discipline, hours, and performance.
• Perform regular CCTV system maintenance and coordinate repairs with the tech team.

Skills

CCTV surveillance

Report writing

Job description

The CCTV Administrator will play a crucial role in minimizing sales loss, improving store productivity, and ensuring high customer service standards across all LOOB outlets, including Franchisee and overseas partner stores.

Job Responsibilities

Review CCTV footage to audit store operations, ensuring compliance with company policies and procedures.

Document and report any deviations from standard operating procedures.

Monitor Staff Discipline and Punctuality:

Observe and document staff behaviour, grooming standards, and punctuality.

Monitor instances of stores opening late or closing early.

Work together with the Operations Team to take immediate corrective action.

Monitor Operational Metrics:

Track key operational metrics, including speed of service, product availability, and customer service quality.

Provide detailed reports on performance against these metrics.

Incident Reporting and Evidence Collection:

Review incidents such as cash mishandling, theft, or break-ins.

Extract and document video clips/screenshots with time-stamped evidence.

Compile comprehensive reports for management.

Work closely with outlet Supervisors in Charge (SV/SIC), the operations team, and HR to address issues related to staff discipline, punctuality, operating hours, operational performance, and incidents requiring investigation.

System Maintenance:

Conduct regular checks to ensure the CCTV system is fully operational.

Coordinate with the tech team for any necessary repairs or updates

Work Schedule:

Able to work in shifts between 7:30 AM to 11:00 PM.

Based at our HQ in Kota Damansara

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?
• How many years of CCTV Surveillance experience do you have?

We are a group of forward-thinking, passionate Food & Beverage entrepreneurs with knowledge and expertise in F&B industry. We never settled with the achieved milestone and constantly challenge our status quo; bold to make change through creativity and innovation to connect people and future through eating and drinking culture!

Head Office is based at Kota Damansara, nationwide branches.

We are a group of forward-thinking, passionate Food & Beverage entrepreneurs with knowledge and expertise in F&B industry. We never settled with the achieved milestone and constantly challenge our status quo; bold to make change through creativity and innovation to connect people and future through eating and drinking culture!

Head Office is based at Kota Damansara, nationwide branches.

What can I earn as an Administration Officer