(CCKK) We Care Centre Executive

Cyberjaya Education Group Berhad; Cyberjaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Cyberjaya Education Group Berhad is seeking a dedicated Financial Counselor to manage outstanding tuition, hostel, and utility fees, while guiding families through affordable payment options.

You will monitor accounts for accuracy, contact families to discuss procedures, and explain loan policies and financial aid options to help students continue their studies without interruption.

Qualifications

• Diploma or Degree in related field.
• Detail-oriented mindset and accurate record-keeping.
• Strong communication with parents and students.
• Financial literacy and ability to plan affordable options.

Responsibilities

• Regularly reviewing student financial statements for accuracy.
• Maintain tracking system for fees and contact students/parents.
• Liaise with families to discuss loan and payment plans.
• Explain loan policies and financial aid procedures.

Skills

Detail-oriented

Communication Skills

Financial Literacy

Education

Diploma or Degree in related field

Job description

The primary objective is to manage the collection of outstanding fees—including tuition, hostel, and utility charges—while acting as a supportive counselor for families. executive provides "We Care" support by financial planning and guidance to ensure students can maintain their education without being hindered by payment difficulties.

Responsibilities

• Financial Monitoring & Accuracy: Regularly reviewing student financial statements to ensure all records regarding outstanding debts are accurate and current.
• Proactive Collection & Follow-up: Maintaining a consistent tracking system for various fees (hostel, utility, and semester charges) and contacting students or parents to discuss payment procedures.
• Loan Support & Liaison: Acting as a bridge between the family and the institution to resolve loan-related concerns and ensuring that agreed-upon payment plans are followed.
• Policy Expertise: Providing clear, detailed information regarding the institution’s loan policies, repayment options, and the procedures for obtaining financial aid.

Qualification

• Diploma or Degree in related field.
• Detail-Oriented mindset - Required for reviewing financial statements and maintaining accurate records.
• Communication Skills - Necessary for liaising with parents, conducting workshops, and explaining complex loan policies.
• Financial Literacy - The ability to provide "affordable financial planning" and understand loan reconciliation.