Collections Coordinator

VDart Malaysia; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

VDart Malaysia is seeking a Revenue & Collection Coordinator for a 12-month contract in Petaling Jaya. You will build relationships with customers, negotiate repayments, and keep customers informed about outstanding debt and repayment channels.

The role involves establishing repayment schedules tailored to customers’ financial situations and driving KPI attainment with professionalism and empathy. This position requires strong communication and negotiation skills and a customer-centric approach.

Qualifications

• Experience in collections, credit control, debt recovery, or customer service.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations with empathy and professionalism.
• Goal-oriented and motivated to achieve collection KPIs.

Responsibilities

• Build and maintain reliable, trusted, and long-term relationships with assigned customers
• Negotiate and encourage customers to fulfil their loan repayment obligations
• Provide customers with up-to-date information regarding their outstanding debt and available repayment channels
• Establish suitable repayment schedules based on customers' financial situations
• Follow up with customers who do not fulfil their promises to pay
• Achieve KPIs set by the Collection Manager
• Provide high-quality customer service to delinquent customers while maintaining professionalism and empathy

Skills

Collections experience

Negotiation skills

Communication skills

Empathy

Goal oriented

Financial awareness

Job description

Contract: 12 months

Working Hours: Monday to Friday, 9:00 AM - 6:00 PM / 10:00 AM - 7:00 PM

We are looking for a motivated and customer-oriented Revenue & Collection Coordinator to join our client's team.

Key Responsibilities:

• Build and maintain reliable, trusted, and long-term relationships with assigned customers
• Negotiate and encourage customers to fulfil their loan repayment obligations
• Provide customers with up-to-date information regarding their outstanding debt and available repayment channels
• Establish suitable repayment schedules based on customers' financial situations
• Follow up with customers who do not fulfil their promises to pay
• Achieve KPIs set by the Collection Manager
• Provide high-quality customer service to delinquent customers while maintaining professionalism and empathy

Preferred Skillset:

• Experience in collections, credit control, debt recovery, or customer service
• Strong communication and negotiation skills
• Ability to handle difficult conversations with empathy and professionalism
• Goal-oriented and motivated to achieve collection KPIs
• Understanding of customers' financial situations and repayment scheduling