Student Finance & Support Executive

Cyberjaya; West Coast Division; On-site; MYR 42,000 - 66,000; Full time

Job description

Department

Sales and Marketing

Location

Kota Kinabalu, Sabah

Organisation

Travel Requirement

No

Job Overview

The primary objective is to manage the collection of outstanding fees—including tuition, hostel, and utility charges—while acting as a supportive counsellor for families. The executive provides “We Care” support by financial planning and guidance to ensure students can maintain their education without being hindered by payment difficulties.

Key Responsibilities

• Financial Monitoring & Accuracy: Regularly reviewing student financial statements to ensure all records regarding outstanding debts are accurate and current.
• Proactive Collection & Follow-up: Maintaining a consistent tracking system for various fees (hostel, utility, and semester charges) and contacting students or parents to discuss payment procedures.
• Loan Support & Liaison: Acting as a bridge between the family and the institution to resolve loan-related concerns and ensure that agreed-upon payment plans are followed.
• Policy Expertise: Providing clear, detailed information regarding the institution’s loan policies, repayment options, and the procedures for obtaining financial aid.

Skills and Experiences

• Diploma or Degree in a related field.
• Detail-Oriented mindset – Required for reviewing financial statements and maintaining accurate records.
• Communication Skills – Necessary for liaising with parents, conducting workshops, and explaining complex loan policies.
• Financial Literacy – The ability to provide “affordable financial planning” and understand loan reconciliation.