Cash Operations Supervisor – Depository & Private Equity

Crédit Agricole Group; Putrajaya; On-site; MYR 70,000 - 110,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, offers asset servicing with a focus on operational excellence across global client services. This role covers production supervision in cash processing, risk controls, and team leadership within Depository Operations and Investor Services.

The position operates from 9:00 AM to 6:00 PM Malaysia time and supports diverse private equity and real estate structures.

Responsibilities

• Oversee cash processing for Depository Operations and Investor Services, including cash & security tracking and manual cash entry validation.
• Ensure all checks are completed and outstanding items are cleared.
• Enforce SLAs and coach junior team members (COO, SCOO, intern).
• Perform quality checks and second-level validation of team output.
• Monitor deadlines, escalate issues to stakeholders and clients as needed.
• Follow escalation protocol for operational issues and events, informing Management.
• Support the manager and act as main contact when unavailable.
• Act as escalation point for Cash Services, ensuring high-quality deliverables and handling escalations.
• Monitor and coach team performance; provide feedback for development.
• Allocate resources daily via effective resource planning.
• Maintain and document process controls; mitigate errors via better procedures; keep audit trails.

Job description

CACEIS Malaysia, located in IOI City, Putrajaya, offers asset servicing with a focus on operational excellence across global client services. This role covers production supervision in cash processing, risk controls, and team leadership within Depository Operations and Investor Services.

The position operates from 9:00 AM to 6:00 PM Malaysia time and supports diverse private equity and real estate structures.