Care Operations & Compliance Specialist

Vertex Business Solutions Sdn Bhd; Johor; On-site; MYR 20,000 - 27,000; Full time

Job summary

Vertex Business Solutions Sdn Bhd is seeking an Administrative and Compliance Support Assistant to provide essential admin and operational support for Care Partners. This role ensures client documentation, service scheduling, and stakeholder communication run smoothly.

The ideal candidate will have a healthcare background, the ability to interpret care needs, and the skill to interface with allied health professionals, while maintaining strict regulatory compliance and quality standards in daily

Qualifications

• Clinical or healthcare background highly preferred.
• Ability to accurately interpret care needs and review support plans.
• Ability to confidently interface with allied health professionals.

Responsibilities

• Assist Care Partners in drafting, maintaining, and updating individualized Care Plans, budgets, and service agreements
• Review incoming participant support plans and assessment data for accuracy
• Help monitor and track participant budget allocations, ensuring that scheduled services remain within specified limits
• Maintain records in strict compliance with designated organizational and international quality standards
• Coordinate and follow up on referrals to allied health, nursing, or community service networks
• Assist in organizing administrative requirements when clients transition between different care settings
• Arrange specialized third-party services as needed, including interpreter services and culturally specific organizational supports
• Act as an accessible, empathetic point of contact to build rapport with clients, their families, or registered supporters
• Assist Care Partners by collecting feedback, addressing initial client inquiries, or documenting formal complaints for resolution
• Maintain clear channels of communication with third-party service providers regarding day-to-day care requirements

Job description

Vertex Business Solutions Sdn Bhd is seeking an Administrative and Compliance Support Assistant to provide essential admin and operational support for Care Partners. This role ensures client documentation, service scheduling, and stakeholder communication run smoothly.

The ideal candidate will have a healthcare background, the ability to interpret care needs, and the skill to interface with allied health professionals, while maintaining strict regulatory compliance and quality standards in daily