EXECUTIVE, VBHC SERVICE-LINE IMPLEMENTATION

KPJ HEALTHCARE BERHAD; Malaysia; On-site; MYR 120,000 - 180,000; Part time

Job summary

KPJ HEALTHCARE BERHAD is seeking a qualified professional to support VBHC implementation across priority service lines. You will assist with workflow readiness, training, testing, go-live support, and post‑implementation monitoring, reporting to the VBHC Senior Manager.

You will provide operational and administrative support to the Super Admin (VBC Unit) for PROM-Connect access, user coordination, and system governance across participating hospitals, including onboarding, role assignments, and

Qualifications

• Bachelor’s degree in Healthcare Management or related field.
• Experience with VBHC or health informatics is a plus.
• Strong coordination and documentation skills.

Responsibilities

• Coordinate workflow readiness and implementation activities for service lines.
• Plan and support training sessions, mock runs, and go-live activities.
• Prepare meeting materials, trackers, and governance updates.
• Manage PROM-Connect user access and system governance across hospitals.
• Coordinate user onboarding, access requests, and role-based permissions.
• Monitor system utilisation and data completeness; escalate issues.
• Liaise with hospital Admins for user setup and workflow adherence.
• Provide first-level support on system workflows and processes.
• Support testing activities (alpha, beta, UAT) including issue tracking.
• Track adoption and data quality indicators; maintain RAID logs.
• Develop SOPs, user guides, and deployment documentation.
• Maintain documentation and ensure timely follow-up of actions.
• Assist VBC Unit with development of clinical services as required.

Skills

Stakeholder coordination

Training coordination

SOP development

Data monitoring

Education

Bachelor’s degree in Healthcare Management

Tools

PROM-Connect

Job description

Job Description Supports the VBHC Senior Manager in executing VBHC implementation across priority service lines, including workflow readiness, stakeholder coordination, training, testing, go-live support, and post-implementation monitoring. Provides operational and administrative support to the Super Admin (VBC Unit) in managing PROM-Connect system access, user coordination, and system governance across participating hospitals.

Responsibilities

• Coordinate workflow readiness, role alignment, and implementation activities for assigned service lines.
• Plan and support training sessions, mock runs, and go-live activities, including issue tracking and follow-up.
• Prepare and maintain meeting materials, minutes, trackers, and governance updates.
• Support the Super Admin in managing user access, role assignments, and system governance for PROM-Connect across hospitals.
• Coordinate user onboarding/offboarding, access requests, and role-based permissions in line with organisational requirements.
• Monitor system utilisation, adoption, and data completeness, and escalated issues for action.
• Liaise with hospital-level Admins to ensure proper user setup, system usage, and workflow adherence.
• Provide first-level support and guidance to hospital teams on system workflows and operational processes.
• Support testing activities (alpha, beta, UAT), including scheduling, issue logging, and status tracking.
• Track and report adoption and data quality indicators and maintain RAID logs for implementation monitoring.
• Develop and maintain SOPs, user guides, training materials, and deployment documentation.
• Maintain structured documentation and ensure timely follow-up and closure of action items.
• Assist the VBC Unit in matters related to development of clinical services as required.

Qualification / Requirement

Bachelor’s degree in Healthcare Management / Nursing / Public Health / Business / IT / Health Informatics / related fields (or equivalent).

To be filled (12‑month Contract) KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region.

We are focused on delivering world‑class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia.

We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together.

Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.