VBHC Implementation & Operations Coordinator

KPJ HEALTHCARE BERHAD; Malaysia; On-site; MYR 120,000 - 180,000; Part time

Job summary

KPJ HEALTHCARE BERHAD is seeking a qualified professional to support VBHC implementation across priority service lines. You will assist with workflow readiness, training, testing, go-live support, and post‑implementation monitoring, reporting to the VBHC Senior Manager.

You will provide operational and administrative support to the Super Admin (VBC Unit) for PROM-Connect access, user coordination, and system governance across participating hospitals, including onboarding, role assignments, and

Qualifications

• Bachelor’s degree in Healthcare Management or related field.
• Experience with VBHC or health informatics is a plus.
• Strong coordination and documentation skills.

Responsibilities

• Coordinate workflow readiness and implementation activities for service lines.
• Plan and support training sessions, mock runs, and go-live activities.
• Prepare meeting materials, trackers, and governance updates.
• Manage PROM-Connect user access and system governance across hospitals.
• Coordinate user onboarding, access requests, and role-based permissions.
• Monitor system utilisation and data completeness; escalate issues.
• Liaise with hospital Admins for user setup and workflow adherence.
• Provide first-level support on system workflows and processes.
• Support testing activities (alpha, beta, UAT) including issue tracking.
• Track adoption and data quality indicators; maintain RAID logs.
• Develop SOPs, user guides, and deployment documentation.
• Maintain documentation and ensure timely follow-up of actions.
• Assist VBC Unit with development of clinical services as required.

Skills

Stakeholder coordination

Training coordination

SOP development

Data monitoring

Education

Bachelor’s degree in Healthcare Management

Tools

PROM-Connect

Job description

KPJ HEALTHCARE BERHAD is seeking a qualified professional to support VBHC implementation across priority service lines. You will assist with workflow readiness, training, testing, go-live support, and post‑implementation monitoring, reporting to the VBHC Senior Manager.

You will provide operational and administrative support to the Super Admin (VBC Unit) for PROM-Connect access, user coordination, and system governance across participating hospitals, including onboarding, role assignments, and