Card Issuing & Cross-Border Ops Specialist

Bill Buddy SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Bill Buddy SDN. BHD. is seeking a Junior Operations Executive to support our card issuing and cross-border payments business in Kuala Lumpur.

You will work with sales to handle inquiries and resolve transaction issues, and coordinate with Product, Technology, Risk, and Compliance to ensure smooth daily operations. Ideal candidates have bilingual English and Mandarin, solid project management and communication skills, and at least one year of relevant experience.

Qualifications

• Proficiency in English and Mandarin for daily business communication.
• Good project management and communication skills; coordinate resources to support launches and operational improvements.
• At least one year of relevant experience, or prior exposure to card issuing or cross-border payments.
• Full legal authorization to work in Malaysia.
• Relevant product operations experience in cross-border payments, e-wallets, business payments, banking cards, or fintech.
• Familiarity with VCC issuance and transaction processes, including authorization, clearing, settlement, refunds, and chargebacks.

Responsibilities

• Work with the sales team to handle customer inquiries, complaints, and transaction issues related to account opening, card usage, and payments
• Coordinate with Product, Technology, Risk, Compliance, and other relevant teams to resolve issues and provide timely progress updates
• Carry out daily operational tasks in line with business rules and approval procedures, including fee configuration, reconciliation, verification and processing of incoming funds, and routine alert monitoring and handling
• Investigate discrepancies or exceptions promptly and coordinate with relevant teams to keep daily operations running smoothly
• Document recurring operational issues, troubleshooting methods, resolution steps, and key points to note
• Maintain and update FAQs and operating guides to help team members identify and resolve similar issues
• Suggest process or product improvements for recurring problems and follow up on their implementation
• Complete other ad hoc tasks assigned by your supervisor based on business needs

Skills

English & Mandarin

Project management

Communication

Customer support

Attention to detail

Job description

Bill Buddy SDN. BHD. is seeking a Junior Operations Executive to support our card issuing and cross-border payments business in Kuala Lumpur.

You will work with sales to handle inquiries and resolve transaction issues, and coordinate with Product, Technology, Risk, and Compliance to ensure smooth daily operations. Ideal candidates have bilingual English and Mandarin, solid project management and communication skills, and at least one year of relevant experience.