Junior Operations Executive (Card Issuing & Cross-Border Payments)

Bill Buddy SDN. BHD.; Kuala Lumpur; Presencial; MYR 33.000 - 56.000; Jornada completa

Descripción de la vacante

Bill Buddy SDN. BHD. is seeking a Junior Operations Executive to support our card issuing and cross-border payments business in Kuala Lumpur.

You will work with sales to handle inquiries and resolve transaction issues, and coordinate with Product, Technology, Risk, and Compliance to ensure smooth daily operations. Ideal candidates have bilingual English and Mandarin, solid project management and communication skills, and at least one year of relevant experience.

Formación

• Proficiency in English and Mandarin for daily business communication.
• Good project management and communication skills; coordinate resources to support launches and operational improvements.
• At least one year of relevant experience, or prior exposure to card issuing or cross-border payments.
• Full legal authorization to work in Malaysia.
• Relevant product operations experience in cross-border payments, e-wallets, business payments, banking cards, or fintech.
• Familiarity with VCC issuance and transaction processes, including authorization, clearing, settlement, refunds, and chargebacks.

Responsabilidades

• Work with the sales team to handle customer inquiries, complaints, and transaction issues related to account opening, card usage, and payments
• Coordinate with Product, Technology, Risk, Compliance, and other relevant teams to resolve issues and provide timely progress updates
• Carry out daily operational tasks in line with business rules and approval procedures, including fee configuration, reconciliation, verification and processing of incoming funds, and routine alert monitoring and handling
• Investigate discrepancies or exceptions promptly and coordinate with relevant teams to keep daily operations running smoothly
• Document recurring operational issues, troubleshooting methods, resolution steps, and key points to note
• Maintain and update FAQs and operating guides to help team members identify and resolve similar issues
• Suggest process or product improvements for recurring problems and follow up on their implementation
• Complete other ad hoc tasks assigned by your supervisor based on business needs

Conocimientos

English & Mandarin

Project management

Communication

Customer support

Attention to detail

Descripción del empleo

Junior Operations Executive (Card Issuing & Cross-Border Payments)

Junior Operations Executive to support our virtual card issuing and cross-border payment business.

Key responsibilities

Work with the sales team to handle customer inquiries, complaints, and transaction issues related to account opening, card usage, and payments

Coordinate with Product, Technology, Risk, Compliance, and other relevant teams to resolve issues and provide timely progress updates

Carry out daily operational tasks in line with business rules and approval procedures, including fee configuration, reconciliation, verification and processing of incoming funds, and routine alert monitoring and handling

Investigate discrepancies or exceptions promptly and coordinate with relevant teams to keep daily operations running smoothly

Document recurring operational issues, troubleshooting methods, resolution steps, and key points to note

Maintain and update FAQs and operating guides to help team members identify and resolve similar issues

Suggest process or product improvements for recurring problems and follow up on their implementation

Complete other ad hoc tasks assigned by your supervisor based on business needs

About you

Proficiency in English and Mandarin, both written and spoken, for daily business communication

Good project management and communication skills, and coordinate resources to support launches and operational improvements

At least one year of relevant experience, or prior exposure to card issuing or cross-border payments

Full legal authorization to work in Malaysia

Relevant product operations experience in cross-border payments, e-wallets, business payments, banking cards, or fintech, with an understanding of business customer support processes and payment use cases

Familiarity with VCC issuance and transaction processes, including authorization, clearing, settlement, refunds, and chargebacks

About us

Bill Buddy is a fintech company specializing in prepaid card issuing and cross-border payment infrastructure, partnering with sponsor banks and upstream payment institutions across multiple jurisdictions.