Cantonese Service Advisor: Tech Support & Customer Care

LJ Global Horizon; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Benefits offered by this job

KPI bonus up to MYR 700 monthly

13th month salary

Job summary

LJ Global Horizon is seeking a Service Advisor – Cantonese (Customer Support) in Kuala Lumpur, Malaysia. This is a full-time customer service/technical support role requiring Cantonese and English, with shifts from 9:00 AM to 9:30 PM on a rotational basis.

Responsibilities include handling inquiries across channels, updating order status, resolving payment queries, and providing product information. You will troubleshoot technical issues and strive for first-contact resolution while maintaining

Qualifications

• Bachelor’s Degree, Diploma, or equivalent.
• English at least B2 level.
• Minimum 6 months in customer support (any industry).
• Fresh graduates welcome, especially communication-related fields.

Responsibilities

• Handle customer inquiries via phone, chat, and other channels.
• Assist with order status, deliveries, payments, and product information.
• Troubleshoot technical issues and ensure high-quality customer interactions.

Skills

Customer service

Communication

Cantonese language

Education

Bachelor’s Degree, Diploma, or equivalent

Job description

LJ Global Horizon is seeking a Service Advisor – Cantonese (Customer Support) in Kuala Lumpur, Malaysia. This is a full-time customer service/technical support role requiring Cantonese and English, with shifts from 9:00 AM to 9:30 PM on a rotational basis.

Responsibilities include handling inquiries across channels, updating order status, resolving payment queries, and providing product information. You will troubleshoot technical issues and strive for first-contact resolution while maintaining